The Social CRM Arms Race Heats Up

Whoever said the summer's supposed to be a slow time for news had better be on vacation this week. While the financial markets keep a keen eye on $FB's fluctuation, my colleagues and I are busy analyzing the flurry of M&A around the social technology vendors. Simply put, it's a busy time in the social media world. 

Just over a week ago, Oracle purchased Vitrue to add social media management to its bigger technology offerings. Yesterday, Salesforce.com countered the announcement with the acquisition of Buddy Media. But not to be outdone, today Oracle announced it will acquire Collective Intellect, a social intelligence company. The announcement comes a year after Salesforce.com purchased Radian6 and now gives both CRM giants the components they need to piece together something powerful. With social CRM in sight, this social technology arms race is the start of something very big to come.

Let's answer some quick questions about this rush of activity:

Why now?

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