Healthcare Customer Experience Insight At Forrester's Customer Experience Forum — Wednesday, June 27th — New York, NY

I'm excited that I'll be spending time with Forrester clients next week at Forrester’s Customer Experience Forum 2012 East. On the second day of the forum (Wednesday, June 27th), there are two industry presentations of particular interest to healthcare industry executives:

 

1. 11.30 a.m. - 12:00 p.m.: Patient Empowered Healthcare

Matt Eaves

Matt Eaves (director, engagement, Cancer Treatment Centers of America) will talk about the patient-centric interactive experience that his organization created in collaboration with interactive design agency, EffectiveUI.

 2. 2.00 p.m. - 2.45 p.m.: Bucking The Trend In An Industry That Delivers Poor Customer Experience

Torben Nielsen

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