The Cult Of ITIL: It Has More Followers Than You Think

OK ITIL, the IT service management (ITSM) best practice framework, is neither a cult nor a religion, but hopefully I grabbed your attention.

The point of this short, but hopefully interesting, blog is that when we usually think about ITIL we normally focus on the IT service management and IT operations organizational domains as its playground. And, while we appreciate that other IT roles might have an interest in ITIL (especially enterprise architects or those looking at DevOps), I imagine most will be surprised at the following percentage readership demographic for my recent “Adopting ITIL” report.

Percentage split of Adopting ITIL readers across Forrester “role types”

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