Enabling Customer Mobility: Why Current Mobile Device Management Thinking Is Flawed

Prior to IBM Pulse 2012 heating up in Las Vegas, I was lucky enough to receive a pre-brief on some of the key messages from this year’s event. One of which is around mobility.

A statistic from the IBM mobility slide deck reminded me of a particular bugbear of mine: that mobility will most likely be yet another opportunity for gifted IT professionals to get excited about technology (and managing the technology) rather than stepping back to appreciate that modern IT is all about the consumption of IT services rather than the technology itself. That mobility is not about mobile devices or apps, that it’s about the consumption of business or IT services on the move BY PEOPLE via fit-for-purpose IT provisioning and IT service delivery.

The IBM Statistic?

In a recent IBM report, it was revealed that the Top Mobile Adoption Concerns are:

  1. Security/privacy (53%)
  2. Cost of developing for multiple mobile platforms (52%)
  3. Integrating cloud services to mobile devices (51%)
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