Of Mad Men And Market Insights Professionals

So, I’m off to the Advertising Research Foundation (ARF) re:Think 2012conference next week. This started me “rethinking” how advertising has changed over the decades, and what that means for market insights professionals.

Back when I was born, advertising was a no-brainer. TV. If you could afford it. Only 3 channels to choose from so the “marketing mix model” was not really complicated. Did you need a lot of research to optimize your advertising? Hmmm, with all eyeballs tuned to you, research-optimized content probably was not as important as it is today (for a trip down memory lane, click here).

Fast-forward a few decades and customer choices have exploded. Has TV been killed by the Facebook star? Should you invest more in Google Adworks than traditional media column inches? If you do venture into social media, in which of the 1,000s of sites do you find your customers? And are they your best customers, i.e. the ones you really want to attract? It’s like playing Find Waldo, except that Waldo is a fickle consumer who keeps moving around.

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Marketers: Have You Defined Your Technology Roadmap?

In a recent report, my colleague Robert Brosnan correctly spotlights that marketers require ever more technology to capture, integrate, analyze, and apply customer data to marketing programs. Indeed, the technology portfolio that marketing leaders must understand and manage is exploding. Marketers typically have a portfolio of technology assets to support marketing planning, marketing asset management, campaign management, segmentation, and predicative modeling. And most marketers work with online marketing tools for email, mobile, social, and web analytics.

Rob recommends that marketers establish an enterprisewide marketing technology office (MTO) to ease and take advantage of technology development. The office, working through a chief marketing technology strategist, sets marketing technology strategy, makes the business case for embedding new technology within marketing programs, and manages technology-related partnerships. The marketing technology strategy should summarize the road map for how you plan to employ the technologies necessary to understand and engage more deeply with your target customers.

Forrester defines the marketing technology road map as:

A plan that matches short-term and long-term marketing goals with specific technology solutions to help meet those goals.

So how do you formulate the marketing technology strategy and road map?

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