Springtime in London will bring the Forrester eBusiness and Channel Strategy Summit (May 23). The event will focus on how progressive organizations are actually executing effectively in serving their customers across a complex array of touchpoints. In particular, we'll spend a good deal of time talking about the impact mobile is having on how we all effectively serve customers. Julie Ask will lead us off on that topic from her vast knowledge in the mobile space. She and Thomas Husson recently published their much-read Mobile Trends assessment for this year — great read.