Employees that use smart devices — PCs or mobile devices — for work have expanded their use of technology more than most people realize. How many devices do you think a typical information worker uses for work? If you only ask the IT staff, the answer will be that most use just a PC, some use a smartphone, and a few use a tablet. But our latest Forrsights workforce employee survey asked more than 9,900 information workers in 17 countries about all of the devices they use for work, including personal devices they use for work purposes. It turns out that they use an average of about 2.3 devices.
About 74% of the information workers in our survey used two or more devices for work — and 52% used three or more! This means that the typical information worker has to figure out how to manage their information from more than one device. So they’ll be increasingly interested in work systems and personal cloud services that enable easy multidevice access, such as Dropbox, Box, SugarSync, Google Docs/Apps, Windows Live, and Apple iCloud.
When you dig into the data, the mix of devices info workers use for work is different than what IT provides. About 25% are mobile devices, not PCs, and 33% use operating systems other than Microsoft.
There are more than 100 new features in Apple’s next version of its Mac operating system, dubbed “Mountain Lion” or Mac OSX. The ones that interest me most are those that advance the notion of post-PC productivity: experiences that help people be productive using multiple modes and devices. In particular, product strategists should pay attention to Apple’s:
iCloud integration of Docs and Notes. Mountain Lion users will be able to sync notes created in Apple’s Notes app, and documents created in its iWork apps, across Mac, iPad, and iPhone. Think of it as Amazon’s Whispersync for productivity. The catch is, though, that the synching is only within the same “app”—so if you create a document in Pages on your Mac, for example, you can sync it through iCloud to a Pages app on your iPad, but iCloud synching wouldn’t be compatible from Pages to another document editing app like Quickoffice. Third-party developers could use the Documents in the Cloud feature, but it would be sandboxed only within their app. This is an interesting twist for the many product strategists developing cloud-synched productivity apps. Evernote, for example, would have less value to users of ONLY Apple devices, since iCloud Notes synching is built into the OS. Evernote’s value proposition, and Quickoffice’s, will now revolve more around the multi-platform use case — users that need access to their stuff across iOS/Mac, Windows, and/or Android. Luckily, this is still a big market: Forrester’s data as of Q4 2011 show that 58% of Mac owners also own at least one PC, and 60% of iPad owners own another type of phone besides iPhone.