How Do You Value IT Service Management Tool Verification Or Certification Schemes?

In response to a number of Forrester client inquiries and as part of the #Back2ITSM activities, before Christmas I polled a number of IT service management tool vendors about their views on IT service management tool verification or certification schemes such as PinkVERIFY and the OGC ITIL Software Scheme (others are available but these are the main two I receive inquiries on). I have still to analyze the vendor responses having given a response deadline of the 16th January 2012 but thought it wise to get the customer point of view on the value of such schemes.

So where do you stand on the worth of such schemes?

So:

  1. Do you know what the PinkVERIFY and the OGC ITIL Software Scheme schemes are?
  2. Do you place little value in a tool being verified by such a scheme?
  3. Is verification helpful but the lack of it is not a concern in a tool purchasing decision?
  4. Do you consider verification a key part of ITSM tool selection?
  5. Would you not even consider an ITSM tool without such an “independent opinion” on tool capabilities?
Read more