ITIL Global Adoption Rates, Well At Least A Good Indication Of Where It Is At

ITIL is such a commonly used word in the kingdom of IT service management (ITSM) that it is easy to assume it to be a global phenomenon (how many people say “ITIL” when they mean, or should mean, “ITSM”?). After all the Official ITIL Website ( cites ITIL as:

“The most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.”

We know that ITIL exam numbers continue to be strong: with ITIL Foundation Certificate pass rates between January 2009 and July 2011 as follows courtesy of

  • ITIL V2 Foundation: 142,000
  • ITIL V3 Foundation Bridge: 33,000 (existing certification holders updating)
  • ITIL V3 Foundation: 548,000
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