ServiceNow Knowledge11: ITSM And Social Learning For Us All

Just a quickie blog as the ServiceNow Knowledge11 European annual user conference draws to a close in Frankfurt. It’s been a whirlwind three days so far and I still have a couple more sessions to attend including my own (a panel session about working effectively within the information blizzard that is the modern “workplace” … obviously the session has a far flasher title than this … “Information Consumption At The Speed Of Light”).  The other is the sexily-titled “Mobility, Cloud, And The Coming Singularity” by Chris Dancy.

For more details see the Twitter #know11 stream http://twitter.com/#!/search/%23know11 and/or read a couple of other related Forrester blogs:

http://blogs.forrester.com/john_rakowski/11-12-08-good_tidings_we_bring_as_the_customer_is_king

http://blogs.forrester.com/stephen_mann/11-12-06-newsflash_for_the_itsm_community_saas_is_a_red_herring

So what did I learn?

A lot, on many levels; the difficulty is where to start and what to “log” in a short space of time (this needs to be quick).

Anyway, here we go:

  1. ServiceNow’s customers love them and their stuff (I knew this from the last two European events but it is good to double-check). See my previous blog as to why.
  2. ServiceNow’s latest release (Aspen) focuses on increased resilience and availability – an end user experience “enhancement.”
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