Warning: Your Journey To “Demonstrating IT-Delivered Value” Passes Through The Quaint Little Town Of “Understanding IT Costs"

Last week, I presented at the itSMF UK’s annual conference on the subject of value or, more specifically, I hid an awful lot of IT financial management-related content behind the title: “Anybody Questioning Your Value?” Importantly, this is not IT value; I am referring to business value.

It was a surprising session in many ways. Firstly, the number of attendees (I didn’t count them but I would guestimate about 80 ... I’m sure my IT service management peers in attendance will now quickly tell me it was a lot, lot less). Secondly, that they all seemed to stay to the end (well bar one worried-looking lady who left in a rush early on ... I assumed a Sev1 incident or an upset tummy, or both).

The third surprise was the response to a simple question I posed:

If your CEO or CFO stopped you in the corridor and asked, “I like the look of this Gmail-for-business thingy, how does it compare cost-wise with our internal email service?” Would you know the per-unit cost of delivering your corporate email service?

The surprise? Not one person in the room admitted to knowing what their corporate email service costs. I expected to see a low number of raised hands but not a wave-less sea of hands-in-laps. Unfortunately, being unable to answer such off-the-cuff and more formal questions around costs and value can only expose the absence of I&O’s business savvy and lack of cost-awareness. This is not a place I&O wants to be in right now (or ever).

So what does I&O need to do?

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What Is The Value Of Agile In Your Organization?

From: Forrester Analysts Tom Grant and Diego Lo Giudice
To: App dev and delivery practitioners, especially ones with Agile experience
Re: It’s time for us to take another look at the value adoption, and we’re inviting you to join our survey

Starting around 2009, Agile moved into the mainstream of software development methodologies with startling speed. Today, Forrester’s data shows approximately 38% of developers have adopted Agile across a wide range of industries. The demand for Agile is so great that it has broken through many potential barriers, including ones such as compliance. As year-to-year growth of Agile adoption continues, it’s clear that a lot of teams are seeing a lot of value in Agile. But what kind of value? In some of our earlier surveys about Agile, it was clear that velocity was only one of several perceived benefits.

For example, Scrum is far and away the most widely adopted flavor of Agile. Scrum focuses on how teams organize themselves and how they organize their work. For teams that have struggled to make accurate estimates or adapt to changes to the backlog, the attraction of Scrum isn’t just velocity.

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