Today, Tibco Software — best known for its SOA integration, complex event processing, and business process management suite — announced its acquisition of Nimbus Partners, a privately held business process analysis vendor based in the United Kingdom. Nimbus Partners is smaller and less well known than the other more mature and full-featured BPA solutions, such as those from ARIS, Provision, and Mega. Nimbus, which employs more than 100 people, sold process discovery and authoring tools along with its homegrown methodology for quickly capturing and managing detailed information on business processes. Nimbus’ features and ease of use appealed mostly to process architects, process analysts, and business stakeholders that wanted an environment more robust than Microsoft Visio but not as technical — or requiring as much training — as other BPA environments.
Somebody please tell that to my health insurance company, which has annoyed me greatly this week. I’ve been receiving increasingly threatening letters from them, starting a few weeks ago just before I headed out for a long vacation. I didn’t think too much about it at the time but, a week after returning from vacation, I noticed the letters were now coming from a law firm. Yikes! I called them.
Turns out, my physical therapy claims for a chronic condition were under scrutiny. Microscopic scrutiny. “Could it have been the result of an automobile accident, and the other driver was at fault?” they asked. Or “Were you injured at work and should be filing for worker’s compensation?” Or was it some other kind of accident with nefarious connections of some sort? The claims subrogration unit was on the case and determined to make another party pay.
Exasperated, I told them that it was for a chronic condition diagnosed several years ago and all the information was on file and up to date, since I regularly see physicians for that condition and had been referred by a physician to physical therapy. Then they asked me to spell out the condition. I had steam coming out of my ears at that point. Why bother to have a file about me if they aren’t going to look at it, make it available to people calling me, and keep it up to date? Could they have worked this into their process before sending threatening letters and calling me?