Everyone heard the news last week of HP making a decision that it wants to emulate IBM rather than Apple by shedding its PC and cell phone businesses. But for Application Development Professionals, what does this announcement mean for HP QC and its newly defined ALM platform?
The bad news
The investment in WebOS and Palm meant that HP was in the mobile platform business, a business that is heavily connected to developers, open source communities, and applications. That connection would have required HP R&D to gain strong relationships to the developer community and be active in making it easier for developers to build on top of its platform. Of course, there were many questions regarding whether HP would be able to connect to developers; after all, it is a hardware company, and hardware engineers traditionally ignore software, considering it an afterthought — but at least the need was there, which is always a good place to start. Now that objective has gone. Mobile developers, who increasingly are becoming the mainstay of the next generation of applications, are not a core community for HP to court. And if IBM is to be copied, then mobile will be dropped from HP’s corporate vocabulary.
The good news
Without the distraction of WebOS, HP will now increase its investment in its applications business, in particular the integrated strategy of IT Performance Suite and its supporting software solutions for IT strategy, ALM, and IT operations. This solution is aimed squarely at IT departments and the enterprise. The potential acquisition of Autonomy will only extend HP’s reach into enterprise IT, and if applied to IT performance management could provide valuable insights into the application environment.
Boston is a great city of revolutionary ideas and rich history. This is the inspiration for the conference we have put together for you. Our goal is simple: Provide a fantastic two-day event for application development pros to:
Hear from leaders who have successfully transformed app development to deliver more customer value more quickly.
Learn from expert analysts about the latest best practices and technologies to speed transformation.
Share new ideas with peers.
Become more valuable to their organization.
Help their organization become world class at application development and delivery.
Most I&O professionals travel far less than the road warriors they serve, which means they could be missing an important personal connection with new forms of client computing. After years of lugging boat anchor-class laptops around and a broken shoulder from a skiing accident, I gave in last month and bought a new MacBook Air (yup, 13", i7, 4GB, 256GB SSD), and then spent the next month's worth of weekends getting it to work for my job. Here's why I did it, and why people in your firm are doing it too:
"Veev been vaiting for you," the Frau at the front of the 747 hissed as I stepped through the door with a sweat stain on my shirt roughly the shape of Alaska. Those of you who fly frequently on Star Alliance carriers may have noticed that Lufthansa is the only one that doesn't seem to care who you think you are on any other airline. I could be George Clooney (see "Up in the Air") with 10 million miles and a gold card from the chief pilot, and I'd still have to sit in a center seat -- 54F -- in the last row. No matter, it's where I always get to meet fun people like Ginny -- the wisecracking 101 year old grandmother from Wyoming, and Jim -- the head of desktop infrastructure for a large retail chain, who later became a customer.
HP's big announcement yesterday that it was “exploring strategic alternatives for its PC and mobile businesses mobile devices discontinuing, exploring options for WebOS” to focus on software and services is a bold but extremely treacherous move. While the comparisons to IBM have been bandied about on the Web all day, in Forrester’s mind this is a very different time than when IBM began that shift almost 20 years ago. The market today is very different, making it much harder for HP to execute the pivot.
The services business, especially the outsourcing segment, has stalled out. There is no better example than HP’s own services business, which has shown negative growth over the last two fiscal years. It is becoming increasingly clear that IT shops think that pursuing a cloud strategy public or private is the way to keep control and not have to outsource.
The software business may be on the same brink of fundamental change as mobile and as a service combine to change the pricing, delivery model, and focus of innovation. There is also a fundamental shift away from spending on the traditional systems of record like ERP to systems of engagement with customers, partners, and the business decision-maker. The $10 billion Autonomy Corp deal is targeted at the analytics element that will underpin many of these systems of engagement. The analytics space is getting increasingly crowded as IBM, Accenture, and Deloitte seem to acquire an analytics software firm on a weekly basis.
Picking through economic news this week (French and German growth numbers; financial market turmoil; scattered US indicators) and the vendor announcements from Dell, HP, Lenovo, NetApp, and Salesforce.com, four trends emerge:
European economies are headed for a recession, and European tech market is already in decline. Eurostat (The European Union statistical agency) announced on Tuesday, August 16, that real GDP in the 17 euro area countries and the 27 European countries both grew by just 0.2% in the second quarter of 2011 from the first quarter. Annualizing these growth rates to make them comparable with US GDP growth rates, the numbers were 0.8%. France's real GDP showed no growth, while Germany's real growth was o.4% on an annualized basis. These were sharp slowdowns from France's growth of 3.6% in Q1 and Germany's growth of 5.3%. With worries growing about a financial crisis hitting European banks as a result of potential losses on their holdings of Greek, Portuguese, Irish, Italian, and Spanish bonds, ongoing government austerity programs in these countries as well as the UK, and feeble EU efforts to deal with the problems, there is a high probability that Europe will slip into recession in Q3 and Q4 2011.
One of the problems I see with ITSM adoption is that it is all too easy to get lost in a framework such as ITIL and to lose focus on the customer element. Unfortunately, ITSM adoption is not a one-size-fits-all approach and so adoption can be different from company A to company B, which means that trying to adopt a process from a guide can be difficult and can feel impossible.
The answer to good ITSM adoption practices lies within those practitioners who have implemented processes, experienced the highs, the lows, the sweat and even the tears. In order to really build best practices these people need to share these experiences back to the rest of the community. So one way I think we could do this is to arrange a ‘Free ITSM Practitioner Meet Up’ which I thought could maybe be called ITSMME (me=meet up). This would follow the successful Cloudcamp format and would be an evening, free to attend event with an agenda like this:
6.30pm – Introduction - introducing speakers and maybe a theme.
HP today announced plans for a significant transformation of its business, including a $10.3 billion purchase of technology vendor Autonomy. Upon completion, the deal will bring HP strong search and analytics capabilities and a deep and broad portfolio of eDiscovery, archiving, and records management offerings.
While this purchase holds promise, I’m skeptical about how it will translate to near- and mid-term advantage for enterprise customers focused on information risk management. Here’s why:
HP and Autonomy information risk management portfolios have significant overlap. With its TRIM and IAP product lines, HP today offers records management and archiving products. Leveraging a long string of acquisitions, including Meridio, Zantaz, Interwoven, CA Technologies' Information Governance business, and most recently Iron Mountain Digital, Autonomy also sells records management and archiving. Prior to today’s announcement, Autonomy faced some portfolio rationalization challenges. With a broader set of records management and archiving assets after the deal finalizes, HP will face some tough choices in determining which of its product lines will receive corporate investment over the long term. While Autonomy will bring significant new eDiscovery functionality and a rich pool of information risk management specialists with legal expertise, HP and Autonomy records management and archiving customers should be cautious until product direction is clarified.
Speculation in the marketplace suggests HP will spin-off their PC business and seek to acquire software company, Autonomy. As with any major technology acquisition, SVM professionals need to be vigilant in identifying new risks. Here are some of the things to consider as this continues to develop:
If you’re in the midst of crafting a PC Refresh RFP, ask how contracts will be maintained going forward in the RFP. The spin-off brings new risk to your HP contracts. Though no official news release indicate how contracts will be handled, your HP Big Deal letter and enterprise purchasing contracts may or may not remain the same. You may also want to understand how spare parts will be made available for your HP devices, post-spin-off—will that be through HP? The new spin off? I would recommend you also understand any changes to warranties and after-point-of-sale services through the RFP process.
If you’re a current (or soon-to-be) Autonomy customer, get your licenses in check. From an audit perspective, ensure you’re in compliance with your licenses before HP targets you. Though HP may not be as proactive in auditing its customers compared to others, new acquisitions make it more likely for them to take advantage of implementing new licensing schemes—challenging your existing license ownership.
Reach out to your resellers for discounted HP WebOS tablets. HP will discontinue its TouchPad operations. Beware--don’t expect that they’ll be able to service them (or provide any OS updates) if you have any issues.
There has been a great deal of talk over the past few years about what acronym will replace WCM (web content management). Web experience management? Web site management? Web engagement management? Web experience optimization? The list goes on and on.
Certainly, the evolution of the WCM term makes sense on paper, since traditional content management functionality now only makes up a portion of the products that WCM vendors now offer. WCM vendors are also in the content delivery/engagement business, and are even dipping their toes into web intelligence. However, Forrester clients still overwhelmingly ask about “WCM” and that term isn’t going away any time soon.
But even without changing the acronym, it is time to start thinking about WCM beyond just managing content or siloed websites or experiences. Instead, we need to think of how WCM will interact and integrate with other solutions – like search, recommendations, eCommerce, and analytics – in the customer experience management (CXM) ecosystem in order to enable businesses to manage experiences across customer touchpoints.
How are we handling this convergence at Forrester? Several of us who cover various CXM products – like Brian Walker (commerce), Bill Band (CRM), Joe Stanhope (web analytics), and myself (WCM) – teamed up to outline what our vision of CXM looks like, including process-based tools, delivery platforms, and customer intelligence. We've created two versions of the report: one written for Content & Collaboration professionals and one for eBusiness & Channel Strategy professionals.
Even though CiscoLive was a month ago, I’m getting a lot of inquiry calls from clients asking me what I thought and what does Cisco’s megalaunch mean to them. I feel Cisco’s emerging out of their teenage years of taking things for granted and is getting down to business. But is it too late? I don’t think so, but Cisco has a lot of work ahead of them to win the hearts and minds of infrastructure and operations personnel. On some strong indicators that positive change is in action, I&O managers can hang their hats on Cisco in three areas:
Vision. If there is one attribute that customers can bank on, Cisco always delivers a vision and helps provide a road map for enterprises on what networking professionals should expect to see their networks support. In general, their visions provide a guide light on value beyond the sea of commodity issues: price, features, and speed.
Operations. Cisco’s drive toward consolidating its own operations and dissolving technology silos into services is in alignment with what enterprises need to do and where technology solutions must evolve. Cisco is blending teams into five areas: 1) core routing/switching innovation and optimization; 2) collaboration solutions ; 3) virtualization (including data center and cloud) technologies; 4) video as a primary communication medium and IT task; and 5) architecture — defining and delivering IT architecture for businesses and service providers. I&O managers can expect to see much more integrated and simplified solutions. This should help enterprises reduce the overhead associated with long deployment times and expensive services built on complicated solutions.