With the increasing richness and complexity that digital channels and social media bring to the marketing equation, senior marketers increasingly realize that, to be relevant in shaping their brands’ interaction with customers, their teams need to embrace new technologies with the help of the IT group.
In my latest joint research effort with my fellow analyst Nigel Fenwick from Forrester’s CIO role, I explore how marketing and IT can successfully work together in enabling organizations to master the customer data flow.
Our early findings were not very promising . . . What clearly emerged from our interviews with CMOs and CIOs was how deeply ingrained the stereotypes about the two teams are. We heard that:
IT is the department of “no” and does not care about customers or what’s happening in the market.
Marketing is having all of the fun and spending money without rhyme or reason.
Despite being the largest advertising medium (Forrester projects TV marketers will spend $76 billion on advertising in 2011), TV still lags in its ability to measure anything deeper than basic tune-in. Over the past eight months, we have been covering how recent innovations in TV measurement are making TV ads more targeted and accountable. Forrester clients can read our earlier reports on measurement that discuss media measurement across digital and traditional channels and the future of set-top-box data for TV measurement.
In Elizabeth Shaw’s report, "Use Social Media to Boost Your TV Audience," we make the call that TV networks should “look to new data sources to overlay on traditional data sources to measure the viewer engagement between social media and TV.”
A few weeks back, Bluefin Labs, a three-year-old startup, released a new product that establishes social media engagement metrics for TV shows. The product, Bluefin Signals, analyzes billions of public social media comments and millions of minutes of TV data each month and interprets them into actionable metrics like response level (the volume of comments for a given TV program) and response share (a program’s share of social response during its specific airing time). TV networks will now be able to quantify social media engagement on their programs and drill down deeper than simple tune-in.
Every year, we look to surface the most creative and effective ways in which companies are using social media and recognize them with our Forrester Groundswell Awards. Since I have a focus on serving B2B marketing leaders, I want to make sure that you are aware that we have an award category just for B2B applications. Many B2B marketers come to me because they struggle to come up with ideas for interesting social marketing applications that target business buyers, which makes for far fewer B2B success stories, so we need your entries.
The entry deadline for the 2011 Forrester Groundswell Awards is August 3rd, so I encourage you to go here if you'd like to nominate one of your own initiatives, or if you are an agency, you can submit something you've done for a client. Josh Bernoff, one of the original authors of Groundswell, wrote a great blog post highlighting the history of the awards that you should read if you're not already familiar with the program.
When the FBI finally captured Boston mob boss Whitey Bulger after a 16-year hunt, it did it by talking to women. Why? Because it realized that women would be more likely to have connected with his more conversational girlfriend Catherine Greig. The FBI went the traditional daytime-TV advertising route, but modern marketers should integrate social media into their marketing communications to make a more personal connection with their female consumers. Women are higher users of social media than men and have the potential to drive a brand’s reputation online because they are more connected and like to talk about brands and products. The key to making a digital connection with women is to understand their life stage and engage with them around the passion points that intersect with your brand. Brands like Kraft are leading social media, with Kraft innovating through its “Real Women of Philadelphia” campaign that uses social media as a creative inspiration. Check out my report “Engage Women With Personal And Relevant Social Interactions” to learn how to connect with your female consumer.