Getting Started With ITIL – The 30-Minute Version

Time is valuable, so many of us are cash rich and time poor these days. We value simplicity and loathe the complex. Things need to be done yesterday, if not before. 

I can only see this getting worse as we are pressured to deliver the proverbial "more with less."

To elaborate, and it's a little tongue in cheek, Flash only had 14 hours to save earth. Twitter only allows us 140 characters to express ourselves. Shorter industry analyst pieces seem to be in vogue and, thankfully, in demand. BUT trying to tell someone how to get started with ITIL in 30 minutes is a bit of a challenge.

Well I'm up for it, and here is my starter for 10 …

To begin:

  • It’s about adopting not implementing ITIL
  • Take an adopt-and-adapt approach. Use what you need rather than everything. It’s a framework not a standard
  • It should be people then process then technology

People:

  • Do not underestimate the importance of people and their behaviors to ITIL success
  • ITIL is culture-based. A way of thinking as well as a way of working … IT delivered as a service (ITIL v2) … the Service Lifecycle (ITIL v3)
    • Too many organizations adopt ITIL without subscribing to its concepts
    • Many organizations stick with the common/core processes, never moving from these reactive processes to the more value-adding proactive processes
    • Many organizations say that they “do” ITIL v3 when all they “do” is a subset of the ITIL v2 processes and have bought Service Catalog technology and/or sent staff on an ITIL v3 course
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What Kind Of Business Architecture Tool Do You Want?

I am increasingly being asked the question: “What tools are business architects using?” My answer is short but not very helpful: “Microsoft Office.” In a recent Forrester survey of more than 250 organizations, 80% of the respondents said they used PowerPoint, Excel, or Visio. Thirty percent or less also use a variety of other tools, including the typical EA tool suites and process modeling tools.  

My question to the business architecture community is: “What kind of business architecture tools do you want?”

Here are a few attributes to spur your thinking:

  • What business architecture elements do you want to manage: goals, strategy, capabilities, processes, services, organization, etc.?
  • How would you like to see the tool packaged: totally integrated (one tool does it all), separate components, integrable modules?
  • How important is it that your business architecture tool integrates with the more technically focused EA tools?
  • What kind of platform do you want your BA tools to run on: desktop, server, cloud?
  • How would you like the pricing structured: one-time purchase, lease, SaaS model?

Let me know what you think. You can reply here, or even better, reply on Forrester’s new EA Community, where it is easier to follow the conversation: http://community.forrester.com/message/13450#13450