What's Special About India's Latest Notification On Information Technology Rules?

After not addressing the flak for years from governments across the globe, the Department of Information Technology (DIT), Government of India (GoI) has introduced new rules earlier this year. Coined as the Information Technology (IT) Rules, 2011, the notification is freely available to download from the DIT website (http://www.mit.gov.in/content/notifications). With more than handful new additions, I believe this move does well to address long pending issues.

Data Protection Act likely to put few BPOs out of business; help address Data Privacy concerns of cloud users

I was impressed to read through the broad list of information the act included as part of sensitive data. The DIT has also been mindful to include the clause on access of data being only restricted to what is “freely available or accessible in public domain or furnished under the Right to Information Act, 2005."

This is a brilliant move to curb illegal trafficking of data in the BPOs (both domestic and international). Given the nonchalant attitude towards data protection by many Indian BPOs and the nature of business being based on the loop holes that have traditionally existed, I believe (in theory) the rule on data protection can be limiting for many, and a few might even go out of business. This will particularly be true for the BPOs catering to the domestic business in India. This rule will also provide additional confidence for those willing to use cloud offerings but have had concerns around data privacy.

Having said the above, I would like to call out the need for stringent enforcement policies – something that has been a sticky issue for us in India – to ensure Indian citizens can make the most from this.

There are real reasons for the organizations to join

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Amdocs Agrees To Purchase Bridgewater Systems For $215 Million

Yesterday, Amdocs, a leading provider of customer experience systems, agreed to acquire Bridgewater Systems, a provider of policy, subscriber management, and network control solutions for mobile and convergent service providers, for US$215 million. The combined solution resulting from this acquisition will combine Amdocs’ existing BSS/OSS and customer experience solutions with network level information from Bridgewater’s solution. The integrated organization will provide service providers with an enhanced ability to monetize data services and to support complex pricing strategies across multiple devices, users, and networks. From a customer perspective, Amdocs and Bridgewater share some key service provider customers including Bell Mobility, Sprint, and Telstra. 

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It's The Network! AT&T Marks Their Territory

During the recent AT&T Analyst Conference, we analysts were all treated to 2 great shows - a tour of Yankee Stadium’s ICT systems (followed by an opportunity to watch the Yankees beat the Royals) and Kevin Peter’s annual spectacle of spherical geodesic references to make sure we all got one thing straight - AT&T’s network delivers value. 

Following last year’s event, I referred to the clear presence of AT&T Labs innovations (http://blogs.forrester.com/henry_dewing/10-05-24-att_business_solutions_drives_technological_innovation_practical_use) delivering value to customers. Keith Cambron, President and CEO of AT&T Labs, focused more this year on the importance, value, and urgency of the IPV6 transition, before Kevin delivered another rousing speech declaring “IT’S THE NETWORK!” more frequently and more emphatically as he went. While Kevin’s presentation was all style, he is a serious technology executive having received a master's degree in Information and Technology Management from the Stevens Institute of Technology. Kevin’s stump speech was followed by technical topics and serious presentation styles that illuminated his points. 

John Donovan, AT&T’s CTO, settled the audience down describing AT&T plans to deliver solutions using

  • AT&T’s Network as a ubiquitous, reliable, intelligent platform.
  • AT&T’s Cloud featuring multitenant, location aware, interoperable services.
  • AT&T’s Software meeting business and industry demands for value.
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Ericsson Enhances OSS Service Capabilities By Acquiring Telcordia

Ericsson made a $1.15 billion offer to acquire Telcordia, a provider of operations support systems/business support systems (OSS/BSS) for telecom service providers. The Telcordia acquisition enables Ericsson to establish a leading position providing service fulfillment, service assurance, network optimization, and real-time charging services to wireless and wireline operators worldwide. Ericsson will gain Telcordia’s 200+ customers in 55 countries, including AT&T and Verizon in North America. The acquisition will also augment Ericsson’s managed service capabilities, which are currently used by firms including Sprint and Telefonica Brazil.

BSS/OSS solution demand is increasing due to communication service provider requirements to deploy a variety of converged services and applications to customers across fixed and wireless networks in a seamless manner. Telcordia’s OSS software solutions, combined with Ericsson’s global position, marketing clout, and existing billing services will enable the combined organization to offer a more comprehensive range of BSS/OSS solutions. This acquisition will also change the competitive and fragmented BSS/OSS vendor landscape. Ericsson will be in a better position to compete against key BSS/OSS vendors, including Amdocs, Huawei, and Nokia Siemens Networks, as well as systems integrators, including Accenture, IBM, and Hewlett-Packard, that also offer BSS/OSS solutions.  

Forget About Security's Impact On Business -- What About Business' Impact On Security?

These days, it’s not just modern-day Willie Suttons behind cyberattacks. While financial motivations still drive the mindset of most hackers, we’re seeing a renaissance of high profile attacks perpetrated for political and ideological purposes. Hactivism isn’t new, but combined with the rising likelihood of success and the greater damage from successful attacks, we should expect to see it more often.

What it means:

Just as security decisions have a business impact, we are now seeing business decisions have a security impact. Some organizations will always be a target: governments, banks, and as we’ve recently seen NGOs like the IMF. But other organizations step into the line of fire: Anonymous attacked PayPal, MasterCard, and others because of their actions against WikiLeaks and Assange, while Sony’s legal actions against George Hotz (for jailbreaking the PS3) led to the spate of LulzSec attacks against it.

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The Goldilocks Approach to Messaging: Guiding Principle Number Five

Much like in the story of “Goldilocks and the Three Bears,” tech marketers must find the right balance between too many and too few messages. Common pitfalls include standardizing on a one-message-fits-all philosophy to having so many messages that sales and marketing are unable to deliver them to the right people, at the right time, and in the right context. That’s where Guiding Principle Number Five fits in.

Guiding Principle Number Five: Messaging 3x2

For almost all technology solutions, it’s necessary to have variances in messaging to reflect the different roles or titles, geographies, size companies, different industries, etc., that tech marketers are targeting. The good news for tech marketers is that Forrester Tech Marketing Navigator data shows that by focusing on the top three shared messages that are relevant across multiple segments and the two messages that are uniquely relevant to a specific segment/target, tech marketers can achieve the Goldilocks’ “just right” quotient for messaging.

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How Much Content Is Needed For Content Marketing?: Guiding Principle Number Four

Tech marketers constantly ask my team and me, “How much content is necessary in a content marketing plan? “ It’s a vexing question but one that can be answered with the fourth guiding principle.

Guiding Principle Number Four: Content 3x3

Buyers and influencers of high consideration B2B technology solutions typically use about three distinct content types during the awareness, the consideration, and the purchase phases of the buying process — a total of nine pieces. Before you go out and generate more content or start cutting down what you already have to hit this average, keep in mind two previous guiding principles that affect your content strategy. Guiding Principle Number One stated that you are likely to have a minimum of three to four key influencers for your solution. That means you’ll need to ensure that you’re applying the 3x3 to each buyer and influencer. Don’t panic though, it doesn’t mean you need to go out and create 27 to 36 different content pieces. Guiding Principle Number Three highlighted the 3:1:1 ratio, which means buyers and influencers typically find 70% of the content that they consume on their own. That doesn’t mean you can’t create content for them to find, but it means you don’t have to create all 27 to 36 pieces. Also, look for reuse or shared content between buyers and influencers.

 So the next time you are deciding on how much content to create, remember the 3x3 — it will serve you well.

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What IS Telepresence?

Whenever vendors talk about videoconferencing today, they use the term telepresence.  Come on guys – do yourself and your potential customers a favor – let’s be more careful with our terminology.  Immersive telepresence should only be used to describe a meeting experience that leaves participants believing they were really in a live meeting – similar to the suspension of disbelief that occurs when watching a Pixar movie like “Toy Story” where viewers willingly forget the technology and become immersed in the experience.

  • Telepresence: When Cisco launched their initial telepresence offers in 2006 (was it that long ago, really?) they were adamant that it only referred to solutions that replicated life-like meeting experience with multiple screens, dedicated rooms, and high-speed connections.  Existing vendors like Teliris were all too happy to agree and reinforce that definition.  Today, most clients I talk to think that telepresence refers to the classic 3-screen configuration but are willing to include larger deployments like Polycom’s RPX, which can accommodate up to 28 participants in 3 rows – and I think that should be the definition of a telepresence endpoint. 
  • Personal telepresence: At first blush, this seems like a non sequitor, but I call a dedicated videoconferencing screen that is roughly equal to the size of a human head and shoulders (so that the remote participant appears near life-size on the desk/table where the endpoint is positioned) a personal telepresence unit.  Distance from the camera, lighting, and alignment must be managed carefully by the participants on both ends to maintain the meeting continuity. 
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Polycom Doubles Down On Its Video Bet

Polycom today announced:

  • Its intention to acquire HP’s Visual Collaboration Business — adding to the rich set of endpoints and capabilities Polycom has developed internally.
  • The formation of a group of service providers to be called the Open Video Communications Consortium (OVCC) — dedicated to making intercompany video communication as easy as intercompany telephone communication.
  • The continuation of joint development and go-to-market activities with Microsoft.
  • A two-for-one stock split.
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