What is it that you think makes one tech company stand out from another? “My product is better than your product”? Not anymore. “My salespeople are better than your salespeople”? Possibly. “My channel is better than your channel”. You’re getting warmer. How about, “My marketing machine is better than your marketing machine”?
For example, 41% of customers identify “the vendor’s (not including its salespeople’s) ability to understand our business problem”, compared with only 21% who identified “the vendor’s salesperson’s ability to understand our business problem” as the most important vendor action factor when selecting a tech vendor. Marketing is clearly the difference-maker.
But cloud computing changes everything. The implications of cloud computing go far beyond its technology delivery/consumption model. It seems I get questions from tech marketers about all things cloud these days. A few examples:
“How can I use the cloud more effectively to market our solutions?” (Answer: It’s not what you read in USA Today about Facebook and Twitter. According to the results of our 2011 B2B Social Technographics® survey, discussion forums and professional social networking sites (read: not consumer social sites) outpace Facebook and Twitter ten-fold as information sources for informing businesses’ technology purchase decisions.)
Recent outages from Amazon and Google have got me thinking about resiliency in the cloud. When you use a cloud service, whether you are consuming an application (backup, CRM, email, etc), or just using raw compute or storage, how is that data being protected? A lot of companies assume that the provider is doing regular backups, storing data in geographically redundant locations or even have a hot site somewhere with a copy of your data. Here's a hint: ASSUME NOTHING. Your cloud provider isn't in charge of your disaster recovery plan, YOU ARE!
Yes, several cloud providers are offering a fair amount of resiliency built in, but not all of them, so it's important to ask. Even within a single provider, there are different policies depending on the service, for example, Amazon Web Services, which has different policies for EC2 (users are responsible for their own failover between zones) and S3 (data is automatically replicated between zones in the same geo). Here is a short list of questions I would ask your provider about their resiliency:
Can I audit your BC/DR plans?
Can I review your BC/DR planning documents?
Geographically, where are your recovery centers located?
In the event of a failure at one site, what happens to my data?
Can you guarantee that my data will not be moved outside of my country/region in the event of a disaster?
What kinds of service-levels can you guarantee during a disaster?
What are my expected/guaranteed recovery time objective (RTO) and recovery point objective (RPO)?
The drum continues to beat for converged infrastructure products, and Dell has given it the latest thump with the introduction of vStart, a pre-integrated environment for VMware. Best thought of as a competitor to VCE, the integrated VMware, Cisco and EMC virtualization stack, vStart combines: