Reboot Your ECM Program, And Reap The Benefits

I recently joined the Content and Collaboration team at Forrester, and I was happy to see Forrester data showing that 53% of organizations are looking to expand, upgrade, or implement their Content Management solution. Over the last six weeks, I’ve taken many inquiries that dealt with organizations looking at re-evaluating ECM programs, driven by the desire to both add new functionality and extend the reach of ECM to a broader audience. ECM is clearly alive and well.

But time and again I’ve seen this problem: Companies will jump directly into the RFI/ RFP process without fully developing their strategy and road map. But skipping this important step can result in poor ECM technology selection, lack of governance, and, ultimately, failure.

A good road map will address the three classical aspects of an enterprise application implementation: People, Process, and Technology. Outlining the tasks for each area is a good start down the path of success. Here are some sample points for starting your ECM project:

  • Define your ECM Strategy – Every organization defines ECM differently. When creating a strategy, focus on gaining an understanding of your goals and objectives for implementing an ECM solution. A good example of an ECM goal is to minimize the number of versions of the same document that exist in the organization. These goals and objectives will form the basis for the project’s critical success factors.
Read more