Help Forrester Predict The Future Of Social Media Marketing

Forrester is looking toward 2011 and considering how social media will continue to change marketing.  We’d love to involve you in that discussion.  Join us in The Forrester Community For Interactive Marketing Professionals as we and other interactive marketers discuss and debate the hot new predictions for 2011.  

We’ve launched four specific areas of focus (although you can always suggest more).  Will 2011 be . . .

  • The year location-based services go mainstream?  Thus far, checking in from real-world locations has been an activity reserved for early adopters, but this behavior is growing, being spurred on by innovation from foursquare and Facebook.  Will this be the “hockey stick” year for foursquare, where growth kicks into hyperdrive? Or will Facebook roll over foursquare as it did MySpace? And what will it take to hook the masses in the check-in craze?
     
  • The year of trust?  Trust has always been an important brand attribute, but in 2011 it will become crucial for brands to earn followers, affinity and advocacy.  How will brands earn trust in social media channels?  How will trust be measured?  What happens to brands that lose on trust?  What steps will Facebook take to earn more trust as the social network continues to integrate itself into consumers’ surfing, social and mobile habits?
     
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New Facebook Places Features Poised To Expand "Checking In" To The Masses

Today Facebook announced three mobile enhancements for Facebook Places, including new functionality that developers of mobile applications may incorporate into their products and a powerful new (and free) platform for connecting mobile consumers with relevant ads for nearby businesses.  Today's pronouncements demonstrate the ambition and vision Facebook has for itself in mobile computing and socializing over the long term, but in the immediate future Facebook now is poised to bring the wonders of checking in to the masses. 

Chances are, you are NOT reporting your location (aka "checking in") to your friends and followers in social networks.  According to Forrester data from earlier this year, just 4% of US online adults have ever used location-based social networks on their mobile phones.  Simply put, there hasn't been enough WIIFM ("What's In It For Me") to entice and retain the typical consumer.  Now, Facebook is set to change that, lowering the bar and improving the WIIFM for a wider range of consumers. Average Facebook users who previously felt "checking in" was better suited for narcissists and techies can now realize benefits from location-based services (LBSes, also known as geolocation) via a larger and richer set of offers and deals.  

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