Recently, Google changed its policies to allow European marketers to bid on other companies' trademarks — but surprisingly, the floodgates haven't opened yet. In fact, we're not seeing very much competitive keyword bidding at all in Europe — nor in the UK, where Google has allowed this type of bidding for several years. This got us thinking: What types of marketers should bid on their competitors' trademarked keywords — and which (if any) shouldn't? Is competitive bidding best used as a branding exercise or to generate leads and sales? When you bid competitively, how should you change your creative strategy and your landing page choices? And, critically, how should you respond if you find your competitors bidding on your keywords?
I'm working with my new colleague Lucilla De Sarlo on a report on these topics right now, and we would love to hear your opinions. Feel free to post thoughts in the comments below or to e-mail Lucilla at: firstname.lastname@example.org.
Six weeks ago, Forrester published a report some found shocking: "A Global Update Of Social Technographics®" noted that “social behaviors that require creating content have seen no substantial growth in adoption since 2009; in fact, some behaviors have experienced attrition.” After years of tracking demonstrable year-over-year growth in consumers' social behaviors, it seems the social train has ground to a halt. I created a blog post on the topic, but this didn’t seem nearly sufficient for such an important change in the most significant trend to hit marketing since the Internet went public in 1995. So today Forrester is publishing the report, “Fight Social Media Stagnation.”
The data speaks for itself — since 2007, every category of Social Technographic behavior (other than Inactives) demonstrated constant growth each year, but in 2010 that trend changed. Why? In part because we’re now reaching a point of social media saturation. With Joiners (those who maintain a profile on a social network) currently encompassing 59% of US online adults, it is inevitable that the growth of social behaviors would slow. The social media battle for the hearts and minds of US consumers has been fought and won!
The value of Facebook "Likes" is supposed to be clear: My friend likes something, and that is valuable and persuasive information for me. This is the idea behind Bing launching social search — if my friends have liked something for which I'm searching, that will be more relevant and helpful information than just another one-size-fits-all search engine results page. It's also the idea behind Facebook's Open Graph — if you visit a site and see that a friend has "Liked" it, you are more likely to pay attention, spend time, and complete a transaction.
But as we all know, a "Like" (with quotations) does not necessarily signify a like (without quotations). An interesting ExactTarget study demonstrated that people may "Like" a brand for a wide range of reasons: to learn about discounts, to earn freebies, for entertainment, to gain access to exclusive content, and — of course — to show support for the company to others. Just look at the list of companies you follow on Facebook — do you like them all equally? Are there any you've followed even though you really aren't a true fan of the organization or its products? The disconnection between “Like” and like will only grow greater in the coming year, as brands looking to expand their pool of Facebook friends reward new fans and followers (an activity I compared with the “black hat” tactic of buying links in the early days of search engine optimization.)
In a blog post a week ago, I stated that Auto Direct Messages (Auto DMs) on Twitter are unwelcome. Many agreed that these preprogrammed messages sent to all new followers are annoying, but others vehemently disagreed. To bring clarity to the topic, we conducted a survey that was completed by 336 individuals. The results are unequivocal: People hate to receive Auto DMs, think less of those who send them, and are quite likely to unfollow the senders or even report them as spam.
My recommendation based on the survey results is short and sweet: Don’t send Auto DMs. There may be exceptions to this rule, but they are few and far between. This is because the actions of many others have already destroyed people’s expectations of and attitudes toward the medium of Auto DMs. Auto DMs are the unsolicited email spam and telemarketing of the social media world; sometimes those discredited tactics work, but usually they spark response from very few recipients while damaging the senders’ reputation and influence among many, many more.
No matter how much you rationalize that your Auto DM is more welcome, personal, social, authentic, or helpful than everyone else’s, the data from this casual survey speaks for itself: By a margin of 40 to 1, survey respondents who have an opinion on Auto DMs indicate they find them unwelcome and usually do not get any information of value in the Auto DMs they receive. Almost three-quarters of respondents chose, “I find Auto DMs to be unwelcome because they usually do not contain information I find valuable,” versus 2% who said, “I find Auto DMs to be welcome because they often contain information I find valuable.”
Today Facebook announced three mobile enhancements for Facebook Places, including new functionality that developers of mobile applications may incorporate into their products and a powerful new (and free) platform for connecting mobile consumers with relevant ads for nearby businesses. Today's pronouncements demonstrate the ambition and vision Facebook has for itself in mobile computing and socializing over the long term, but in the immediate future Facebook now is poised to bring the wonders of checking in to the masses.
Chances are, you are NOT reporting your location (aka "checking in") to your friends and followers in social networks. According to Forrester data from earlier this year, just 4% of US online adults have ever used location-based social networks on their mobile phones. Simply put, there hasn't been enough WIIFM ("What's In It For Me") to entice and retain the typical consumer. Now, Facebook is set to change that, lowering the bar and improving the WIIFM for a wider range of consumers. Average Facebook users who previously felt "checking in" was better suited for narcissists and techies can now realize benefits from location-based services (LBSes, also known as geolocation) via a larger and richer set of offers and deals.
The community platforms market has been heating up for the past few years. Today, there are more than 100 vendors in the space, and we evaluated the top 5 in our most recent Wave: Lithium, Jive, KickApps, Telligent, and Mzinga.*
When we started this research, we spoke with many interactive marketers to understand what they look for as they assess community platform vendors. Through these conversations, we determined that some of the criteria has evolved since the last time we looked at the space, and so our evaluation has placed a greater emphasis on:
The vendors’ specific focus on interactive marketers as key customers for their business.
Strategic and technical services offered by the vendors.
Intuitiveness of the tools and administrative console for less- or non-technical users.
Ease of deployment for marketers who want to minimize their dependence on IT resources and timelines.
Twitter watchers have long awaited (and some feared) this moment: Ads are coming to your Twitter timeline. Twitterers thus far have supported and shown little concern over Twitter’s Promoted Tweets program, so long as those paid tweets were easily differentiated from unpaid tweets and stayed within search results or at the top of the Trends list. But now Twitter is taking the next step that many expected and inserting promoted tweets into users’ Twitter streams (see image below), and that means comingling authentic, unpaid tweets with paid, advertising tweets.
This is the riskiest move Twitter has ever made. There is a big difference between displaying paid tweets at the top of search results and inserting them into the timeline — just ask search engines, which for a while in the early days of the Web struggled with their own monetization models. Search engines experimented with comingling paid search ads with organic search results, but the backlash from consumer advocates and users was sufficient to force a different model. Today, paid search ads are not just differentiated with words, colors and fonts but are substantially and consistently separated from organic results into special portions of the screen.
My last blog post generated more heated comments than I anticipated, and ironically, they had nothing to do with the primary theme of the article. Writing about how Facebook is intended for "real" relationships and not as a means to collect virtual ones, I mentioned that Auto Direct Messages (Auto DMs) on Twitter are unwelcome. Some agreed that these pre-programmed messages sent to all new followers are annoying, but others vehemently disagreed. So, this topic seemed worthy of further exploration.
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