Livetweeting From The Forrester Consumer Forum

On Thursday and Friday of this week, I'll be attending the Forrester Consumer Forum. I hope to be updating blog readers and Twitter followers on interesting news and information.  I'm not quite sure which speakers I'll be able to hear, since the analyst experience at these forums can be busy and unpredictable, but I hope to attend presentations by the following folks:

  • Larry Bruck, Senior Vice President, Global Media and Marketing Operations, Kellogg
  • Perry Cooper, Senior Vice President Of Digital Media, National Hockey League (NHL)
  • Robert Katz, Chairman and CEO, Vail Resorts
  • John Kosner, Senior Vice President and General Manager, Digital Media, ESPN
  • Kevin Krone, Vice President Marketing, Sales, and Distribution, Southwest Airlines
  • Tim Suther, Chief Marketing Officer, Acxiom
  • Various Forrester thought leaders including Ted Schadler, Josh Bernoff, Charles S. Golvin and Carrie Johnson
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Looking Forward To Forrester's Marketing & Strategy Forum In London Next Month

Many of my colleagues in the eBusiness & Channel Strategy team at Forrester have been working extremely hard for the past few weeks, preparing for next week's Consumer Forum, which is taking place at the Hilton in Chicago on October 28th and 29th. Among my colleagues who are presenting their latest research are Brian Walker, Diane Clarkson and Zia Daniell Wigder, while Carrie Johnson is hosting the entire event. I'm sure it will be two days well spent.

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NHL Scores Hat Trick With Twitter

Next week, Perry Cooper, senior vice president of Digital Media, is speaking at the Forrester Consumer Forum in Chicago.  In preparation for this event, I had the opportunity to learn about how the NHL is empowering it fans and delivering demonstrable results using social media. 

The league is leveraging digital media in many ways to produce benefits for fans, sponsors and the NHL.  One such program was #NHLTweetup, which saw the league sponsor fan tweetups in locations such as Chicago, Nashville and New Zealand.  The program was run at minimal cost to the league; the investment included 250 man hours, 13 pieces of autographed merchandise and gift bags with a total value of just $1,000.

The power of combining Twitter and real-world events is pretty easy to recognize, but the NHL took the time to quantify it.  This program created results for the NHL in at least three ways: 

  • Reach and impressions:  Out of 150 people who attended one NHL tweetup in New York City, 100 of them had Twitter personas that could be analyzed.  The NHL found out each fan had an average of 213 followers per person.  Extrapolating this across all of those who attended the international events, the league estimates that the program created impressions on more than 230,000 people via Twitter.  Of course, the social impressions didn’t stop there — the tweetups resulted in the most blog posts the sport had seen since the NHL Winter Classic. 
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Forrester’s Consumer Forum: I’ll Be There . . . Will You?

Forrester’s Consumer Forum is less than a month away.  I am very much looking forward to the forum and wanted to call your attention to this worthy industry event. 

I’ve been involved with the development of the Interactive Marketing track, and the topics and speakers we’ve arranged will be interesting and informative. I’ll be presenting about Social Media Marketing ROI and the Balanced Scorecard. Melissa Parrish will lead an excellent panel on how marketers can empower employees throughout the enterprise with social media; her panel includes leaders from Dell,, and IBM.  Forrester’s Joanna O’Connell will present new data and guidance on how marketers are improving their online ad targeting versus the same old “Spray and Pray” approach.  And Zena Weist of H&R Block will share how her organization changed strategic direction from a social media marketing push mentality to addressing client needs in the social sphere.

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