The Next Big Thing In BPM: Real-Time Process Guidance

Over the past few months I’ve been interviewing companies that have successfully applied social to their BPM initiatives. As part of this research, we’re identifying best practices for combining social with BPM and identifying specific patterns on how BPM and social are coming together. The patterns identified thus far include:

  • Collaborative Discovery – Extending process discovery and design to include interactive real-time involvement of business users, customers, and partners.
  • Shared Development – Extending process development methodology and tools to support development collaboration between business and IT roles.
  • Process Guidance – Provide real-time suggestions and guidance for completing a particular activity based on real-time analytics and/or social network analysis (e.g., crowdsourcing techniques).
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