A funny thing happened while we in IT were focused on ITIL, data center consolidation and standardization. The business went shopping for better technology solutions. We’ve been their go-to department for technology since the mainframe days and have been doing what they asked. When they wanted higher SLAs we invested in high availability solutions. When they asked for greater flexibility we empowered them with client-server, application servers and now virtual machines. All the while they have relentlessly badgered us for lower costs and greater efficiencies. And we’ve given it to them. And until recently, they seemed satisfied. Or so we thought.
Sure, we’ve tolerated the occasional SaaS application here and there. We’ve let them bring in Macs (just not too many of them) and we’ve even supported their pesky smart phones. But each time they came running to us for assistance when the technical support need grew too great.
You're busy. And you have limited resources. But you think this iPad thing is big, right? But what about all these other tablets coming out? And Android TVs? And connected printers? Do you need to produce apps for all of these devices?
Welcome to the Splinternet. The bad news: Devices and platforms will continue to proliferate. The good news: There's action you can take now to build a framework for delivering your products and services on the platforms where it makes sense for you to be -- whether that's iPads today or wearable gestural interfaces tomorrow.
In a new Forrester report, we lay out the how-to of building such a framework. It's called POST -- People, Objectives, Strategy, Technology -- and if it sounds familiar, that's because we've written about how to use it to build a social media strategy, a mobile strategy, and now we're introducing it for the iPad and the whole category of "and" devices that will follow it. (You know...and Android tablets, and WebOS tablets, and connected TVs, etc.)