Confused People Create Confusing UIs

If you're still baffled, flummoxed, or concerned about Facebook's now-infamous privacy policies, here's a handy chart from The New York Times. (Thanks, Madiha, for the pointer.) While the diagram retains a neutral tone, it's hard to read the phrase 50 settings with over 170 options without having a "What the hell?!?" moment.

In defense of Facebook, they're no worse than many technology companies that devise confusing UIs, full of knobs and dials that users don't understand or use. These companies are still to blame for creating the circumstances in which a confusing UI is hard to avoid, so they're not completely blameless.

An apology to future generations
Here's where we venture into the idiosyncratic sub-culture of the tech industry, which is hard to understand if you've never been part of it. In spite of having big development budgets, a staff of seasoned professionals, and months to build a useful product, tech companies repeatedly build software that begs the question, "Daddy, why is your product so hard to use?" (Even weirder: usability is often inversely proportional to the price.)

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