The month of May is an extremely busy time at Forrester as we get ready to welcome hundreds of attendees to IT Forum US in Las Vegas (May 26-28) and IT Forum EMEA in Lisbon, Portugal (June 9-11). For the third year in a row, I have the pleasure of hosting IT Forum EMEA. Over the next few weeks, I will be previewing here, interviewing Forrester analysts and our industry speakers about the great ideas that they will be presenting at the Forum, and keeping you up-to-date on the event.
I am including the text of a recent customer inquiry, which nicely summarizes a common challenge among IT executives:
“Within our current IT organization, we have a team whose function is to provide technical project business analyses, project management and quality assurance. The same team handles the project portfolio and capital project budgeting. Within the team are account managers, whose primary function is to act as the liaison between IT and business units. The account managers spend time with the business unit leaders to understand their technical needs and look for business processes that might be automated. That information is what is ultimately used to build the ongoing IT project portfolio.
We are looking at re-aligning the account management role into more of a "business technology service delivery" model. Does Forrester provide information that might assist our efforts to mold into a service delivery organization?”