The Collaboration Device – Dell Streak Fits New Category

The Dell Streak launches this morning in the UK at O2 and Carphone Warehouse. Dell calls the Streak a 5” tablet – I see a slightly larger touchscreen smartphone that I hope will be ideal for collaboration tasks. While I have not performed a hands-on test, I did talk with Neeraj Choubey, general manager of tablets in Dell's Communications Solutions Group.

What does the Streak have? A 5” screen displays navigation, browser, and social networking. In addition to connectivity via Wi-Fi, 3G, and Bluetooth, the Streak boasts two cameras – a 5 megapixel camera on the back for taking pictures with the dual LED flash and a backward-facing VGA camera for videoconferencing. All this runs on Qualcomm's Snapdragon chipset and Google Android operating system.

Dell Streak Picture from Forrester Briefing

In today’s mobile world, information workers attend one or more meetings every day, and almost a third of their team members are not collocated with them (Ted Schadler writes about this in his report, “A Day In The Life Of A US Information Worker”). They are also out of the office more and more frequently – more than a third of information workers are out of the office regularly. This calls for solutions and devices that enable these mobile workers to communicate and collaborate – and the Streak fits nicely into market whitespace to fill this need.

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The Lion Roars. 2010 Ships. Productivity Cheers.

Okay, so I'm a sucker for nostalgia. But being on the same stage as Gilda Radner and John Belushi and John Candy and Tina Fey was a thrill. And being in the same studio where Elvis Costello and the Attractions stopped "Less Than Zero" after a few bars and jumped into "Radio Radio" in defiance of NBC's wishes brought a rebellious, empowered smile to my face.

NBC's Studio 8H, home of Saturday Night Live, is where Microsoft launched SharePoint 2010 and Office 2010 yesterday. It was a short, punchy, customer-filled event. These products are the latest in the "Wave 14" product set, a ginormous (as my 9-year old says) overhaul of the Office product line. And they're beauts. Here's my (admittedly enthusiastic) analysis of what Microsoft has accomplished with this product.

  • The lion awakens and roars.

    Microsoft's Office business has taken a battering in the press as journalists chase stories about the important innovations from nimble startup competitors, open source alternatives, and Web-based productivity tools. But let's face it. Microsoft doesn't have 500,000,000 people using its tools for no reason. And while three years is a long time to wait for a product release (especially in this era of instant innovation via the Internet), Microsoft has re-confirmed its position as the most important driver of business productivity on the planet. This launch will crush the dreams of a 100 entrepreneurs and force another 1,000 to rethink their companies. That's okay. It's what happens when Microsoft turns a niche product for a geeky few into a global feature that anybody can use. As an economy, we need it.

  • The empowerment is real.

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Is SharePoint 2010 Social Ready For Prime Time?

This morning Microsoft launched SharePoint 2010, the follow-up to the very successful Microsoft Office SharePoint Server (MOSS) 2007. As the morning progresses, I receive more and more notifications from vendors that are announcing integration strategies for the new offering. Meanwhile, other vendors announce strategies to compete. The social computing vendors are no exception. No matter the strategy, it's clear that SharePoint is creating a market disruption that not only vendors but clients need to address in creating and updating broad collaboration strategies. Many Forrester clients have already begun this assessment process, as evidenced by my inquiry load over the past several months. One question has surfaced repeatedly:

Does SharePoint 2010 affect my plans for social in the enterprise?

Well, yes and no. Here's the 100,000 foot view. If you are committed to SharePoint you really need to take a look at what Microsoft delivers as part of 2010. For many, this release will reach the proverbial "good enough" bar.  MySites, already a decent profiling service, continues to improve. Blogs and wikis, which were pretty dismal in MOSS 2007, are quite well done. Key missing elements like tags, tag clouds, community sites and activity streams are now part of the offering. Microblogs, a hot top of mind topic at the moment, are not quite there yet. Interesting. As Twitter explodes and Yammer continues to gain ground in the enterprise, SharePoint comes up short in microblogging. The reason? At least for the time being, SharePoint is dependent on a pretty traditional development cycle and microblogging exploded pretty late in the product development cycle. In other words, SharePoint is now clearly in the social game, but will play the role of fast follower for the time being.

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Polycom – Smooth Transition Of Leadership

Affirming Polycom’s faith in Andrew (Andy) Miller’s strategy (he has been the public face of Polycom’s drive to develop an open collaborative ecosystem), the board announced today that he will replace Robert (Bob) Hagerty as CEO. Mr. Hagerty is also leaving his position as Chairman of the Board, where he will be replaced by lead outside director, David DeWalt, the CEO of McAfee, who has been on Polycom’s board since 2005. Bob will be retained in an advisory role by Polycom’s Board of Directors, and will support Andy in executing his strategy, but primarily he plans to pursue a more relaxed pace of business activity following his departure.

Andy Miller joined Polycom approximately 10 months ago as executive vice president of global field operations, having been a senior executive in the industry for nearly two decades. Mr. Miller held senior roles at Monster and then IPC Systems (a communications reseller/integrator) after serving TANDBERG as CEO from 2001 to 2005. Prior to joining TANDBERG as CEO, Mr. Miller had been with Cisco Systems serving in a variety of senior marketing and sales roles. Mr. Miller has been a vocal proponent of delivering video and audio communications (not just conferencing!) in the context of the open, unified communications value chain. He is the executive I believe to have been most influential in the formation of the Polycom Open Collaboration Network, and I expect to see more from him and Polycom on that topic soon!

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Einstein And Social Media

Albert EinsteinEven though there's plenty of evidence showing the positive impact many companies are getting from leveraging a social media strategy, there are still companies rigidly refusing to develop a social media strategy. This reminds me of the early days of the Internet: there were those companies looking to embrace the Internet and develop a new kind of "e-business," and the rest, steadfastly refusing to believe the Internet would transform their business. Even as Amazon defined a new online shopping channel in retail it was amazing to see how many large retailers were slow to establish an online presence.

Back in 2000 I wrote a report urging online retailers to embrace “community” as one of three core elements of their customer strategy. Companies such as REI, which already had an online community in 2000, have learned from their experience and are surging ahead into new social media.

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