From Product Management To Social Product Management. Or, how I learned to stop worrying and love social media as a way to make smarter product decisions.
The Strategic Role of PM. Yes, really, PMs are increasingly playing a strategic role in tech companies. Why is this change happening, and what does it mean for you?
The Old Launch Codes Won't Work. A tell-all expose about why tech companies are generally unsatisfied with the results of launches, and how some major trends in the industry are providing ways to fix that problem.
Since this is your conference, if you like these topics, please vote for them.
Last Saturday, at the Silicon Valley Product Camp, I was part of a panel on PM metrics. Any topic that's at the same time important and unsettled keeps you thinking long after the panel, so not surprisingly, almost a week later, I'm still chewing on it. Here's an observation I'll make today, after further pondering:
You know when you're doing well as a PM when someone yells at you for getting a persona, user story, use case, or task analysis wrong.
Understanding the world from the standpoint of the individual buyer or user is one of the primary responsibility of PM. According to some schools of thought, it's the core responsibility, especially since no one else in a technology company is responsible for collecting, analyzing, and distributing these deep customer insights. (There are other core responsibilities, too, related to the company's business and the technology itself.)
That information may look academic, but it should be immediately pertinent in very important ways. Understanding the way in which people in a variety of roles assess, purchase, and adopt technology is critical for making smart decisions about everything from product design to the product roadmap, from crafting messaging to choosing marketing channels. Unless you live in a Soviet-style command economy, in which manufacturing 3,000 left shoes is a problem for the consumer, not the producer, customer insights need to inform both strategic and tactical decisions.
In product marketing, you always want to sound like the smartest person in the room. However, you shouldn't prove it with marketing messages that only you fully understand.
At last, someone who can understand my brilliance
Colleague Mary Gerush and I are working on a market segmentation for requirements tools. It's a great excuse to get into a lot of very interesting conversations about some very deep topics. The requirements market is in transition, from an era of heavy-weight tools designed to address information management challenges, to something very different. (You'll have to stay tuned to find out what the new market looks like.) We're starting from scratch, with no particular attachment to the traditional terms and concepts for describing what these tools are supposed to do.
That's the entree into the very interesting conversations. Vendors in this space, whatever it is, are very smart people who think about the shape of the requirements market all day long. Not surprisingly, their opinions about the market, which are reflected in their marketing messages, are very smart, too. In fact, in a couple of occasions, I wonder if they were being a little too smart.
I swore that I was not going to say anything further. I really, really tried, but I'm going to have to throw away the little plastic medal that says, "Two Weeks And No Buzz." Here's a must-read quote that a colleague forwarded to me:
So why exactly did Google Buzz launch with some key social features missing? Jackson said that while Google employees were testing out the product internally, they never had much desire to mute any of their coworkers, and that their email contact list closely matched the people they wanted to follow on Buzz. Obviously, that wasn’t true for most people once the product was released outside of the Googleplex. Which is why Google is considering pre-releasing new Buzz features to a few thousand opt-in users long before they’re rolled out to the public.
The short version: "It worked for us inside the firewall, so we never thought it'd have a problem outside the firewall." Of course, an enterprise collaboration tool is a wholly different kind of solution than a social networking tool, so the requirements for the former do not completely cover the latter.
The event is still open for any and all product managers and product marketers to attend. In fact, because 960 people have already registered, you definitely should attend. Last year's P-Camp was jam-packed with useful information, and it provided an unparalleled opportunity for PMs to compare notes. Attendance last year was a fraction of this year's pre-registration number, and the value of the P-Camp only increases with numbers.
Look forward to seeing you there. (And you'll have my gratitude if you vote for my afternoon presentation on the strategic role of PM.)
Conclusion 2: If you say that your target customer is developers, you need to take a big product marketing time-out. Not all development professionals are the same. Now march up to your room and think about that.
As important as conclusion 1 may be, it's not exactly profound. Sure, we all know that people are different, but what are the significant differences? And how should these variations affect the way we market our technology to rank-and-file developers versus the fancy-pants enterprise architects?
Many efforts at persona development break down at the very beginning, with the question, How many different personas do I need? There's no obviously correct answer to that question, especially when you haven't seen the data that indicates which demographic differences are significant, and which aren't. (Leaving aside the practical question of how many personas you can actually produce.)
Until now, geolocation has been one of those quaint, semi-useful buzzwords: '... now with geolocation!!!' Twitter, Buzz and Foursquare -- the main exponents of exposing your location -- might not be small, but they pale in comparison to Facebook. With the announcement that Facebook will be enabling geolocation next month, Pandora's Box has been torn open; whether you like it or not, geolocation is about to become a huge part of your life.
Actually, I should say, welcome to the Forrester community. The revamped blogs are one facet of Forrester's investment in social media as the conduit for two-way conversation with clients and non-clients alike.
One obvious change: Browsing around, you can easily access an analyst's individual blog, or the role blog, or the client group's blog, or everyone's Forrester blog. As brilliant as I think my own posts are, my colleagues often have much smarter things to say than I do. Please take advantage of the new way to browse through the conversations happening across Forrester. (But come back here when you're done.)
Late last year, we kicked off a series of open house discussions at the Forrester office in Foster City, CA. We're ready to resume that series, so here's the schedule of topics for the next few months: