If the seventies and eighties were dominated by technology-led innovation, with IT in the driving seat, the nineties and two thousands was surely the period of marketing-led innovation. With the emergence of social computing as such a big influence on business, spreading rapidly beyond the sole domain of marketing, it seems we are entering a new era - the era of Social Innovation.
In this era, innovation will be driven by empowered customers and employees and IT and Marketing will need to join forces and collaborate as never before. The CIO and the CMO, IT and Marketing, will jointly power this new era of Social Innovation by bringing together their extensive domain expertise to create a Social Innovation Network.
The way I see it, true Social Innovation goes beyond customer interaction and idea generation, it requires a powerful and coordinated network of players to take customer-generated innovation and to test, scale and implement it. IT has a key role to play in this Social Innovation Network as the broker, helping to connect the network players and components and to establish the management, strategy and technological backbone of the network.
Building off of Tom Grant's post about Google Buzz earlier today, Google Buzz is an interesting case study about how winning market share is not just about having the first or the best product. It is often about having a product (including marketing and sales) that does the best job at getting users to use it and getting developers to create quality content.
Google knows this better than anyone, and which is why they just released a product that they hope will be easier to adopt than Twitter or Facebook. Google Buzz is not fully baked and its privacy settings are badly broken; however its intended audience already uses Gmail and just had this new tool literally dropped into their inboxes. Google is probably hoping to replicate its successful introduction of GChat, an instant messaging client that was substantially worse than any other when it was introduced in late 2005 but today enjoys widespread adoption because it is on by default for anyone logged into Gmail and was gradually improved.
Non-social products can survive with gradually declining market share for a number of years, and then potentially come back if users become convinced that their offering is superior. However a social media product without users is a ghost town, a phenomena that MySpace knows well as their CEO leaves today.
This is not a battle over who has the neatest features; it's a battle over who will be the most successful at capturing user time, an increasingly limited resource.
Therefore: Do you think the technical problems with Google Buzz, both privacy and other, are enough to stop it from gaining broad adoption, at least among existing Gmail users?
You might applaud this recent op-ed article by former Microsoft executive Dick Brass, grumbling how his ex-employer can't innovate the way that Apple does, as evidenced by the recent iPad announcement. Or, you might dismiss it as sour grapes from a disgruntled ex-employee. Both reactions are probably wrong.
Software innovation plays an increasingly vital role in your success, as software is a key part of more and more products and services, whether on the Web, a phone, a desktop PC, a car, or in your home. But how to get it? I’ve been working in the world of software development for many years, so had a few ideas of my own to start, but I also interviewed fifteen experts across a dozen organizations that excel at software innovation.