I don’t know why, but a financial wrongdoing at an offshore vendor makes big news in the Western world. We saw that happen in instances such as the theft at HSBC’s captive center in Bangalore and the stealing of Citibank’s client account information at Citi’s supplier Mphasis (now part of HP/EDS). The recently reported financial fraud of $4 million at Wipro is the next one that’s making rounds. Frankly, I was surprised when many IT services buyers asked Forrester about this incident and its impact. Here is a snapshot of the story:
As I live in UK, I tend to record major US sporting events and watch them the next day (the Superbowl doesnt start until nearly midnight). That means I have to avoid the internet, twitter, conversations with US colleagues, etc, for the whole of the following day so I can enjoy the game without knowing the score. One client nearly spoiled it for me by talking about the game in an inquiry, but I managed to shut him up. (I think he understood why).
Recently I’ve been working with my colleague Wolfgang Benkel, to analyze the pricing trends for desktop outsourcing, and look again at how different service requirements and service level choices affect the final price of a contract.