Our latest featured podcast is Natalie Petouhoff's "Social Media Transforms Customer Service".
In this podcast, BP&A Senior Analyst Natalie Petouhoff reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.a greater SOA focus.
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As we bid adieu to one decade and move into the next, it’s important to catch our collective breath and to take a quick look ahead. Here are some quick thoughts on the trends that will shape advanced analytics in the year to come. These trends will set the stage for thoroughgoing transformation of business intelligence (BI), data warehousing (DW), predictive analytics (PA), data mining (DM), business activity monitoring (BAM), complex event processing (CEP), and other key analytics technologies in the Teens:
Self-service operational BI puts information workers in driver’s seat: Enterprises have begun to adopt self-service BI to cut costs, unclog the analytics development backlog, and improve the velocity of practical insights. Users are demanding tools to do interactive, deeply dimensional exploration of information pulled from enterprise data warehouses, data marts, transactional applications, and other systems.
Our latest featured podcast is Jim Kobielus'"Instrumenting Your Enterprise For Maximum Predictive Power".
In this podcast, BP&A Senior Analyst Jim Kobielus discusses how best to leverage your company’s predictive investments. He also lays out a high level framework to assess your predictive analytics maturity.
Social networks are the future of online life, whether we like it or not. Before the end of the coming decade, relationships with everyone –including family, friends, colleagues, employers, merchants, suppliers, and government agencies—will hinge on your access to these parties, and theirs to you, through online communities of all shapes and sizes.
Social networks are becoming much more pervasive than today’s mass-market communities—such as Facebook, Twitter, and LinkedIn—would lead you to believe. Before long, many will be embedded in the full range of business and personal applications. In ten years’ time, today’s social networks will have evolved into a powerful, seamless worldwide infrastructure for collaboration, sharing, interaction, and transactions. Many will be integral features of the mobile, broadband, and streaming media services that shape business and consumer life.
Our latest featured podcast is Connie Moore's"Lean: The New Business Technology Imperative".
In this podcast, BP&A Research Director Connie Moore covers how process professionals and IT leaders need to apply lean thinking to maximize value and minimize waste across the organization. This podcast features a combination of three components that have a tremendous amount of power, including: Lean as a concept, Lean software, and a trend in forward looking organizations where information technology is shifting its focus to Business Technology.