SaaS: Vendors Separated By A Common Language

Software-as-a-Service (SaaS) is rapidly becoming “Everything-as-a-Service” (or, as a client said to me last week, “All-as-a-Service”).  I’ve been reporting the impact of SaaS on IT management software for nearly two years now and I keep saying that SaaS is really a phenomenon of new market entrants with compelling arguments against incumbent suppliers. Operators like ServiceNow.com, ManageEngine, Splunk, and SpiceWorks are leading a charge to replace HP, BMC Software, and CA installations. So it’s NOT really a trend impacting small and medium businesses only: many enterprises, even large ones, now also prefer a SaaS solution for their systems monitoring, IT asset management, service desk, or even discovery and CMDB management.

In the last weeks there has been a series of SaaS announcements by the megavendors. But the inquiries coming in from Forrester clients imply that things are not all that clear on these announcements. So here is a quick summary. As you will see, while riding the SaaS wave, they each interpret it differently.

CA now has a Service Desk On Demand offering based on their Service Desk r12 product. It’s run on dedicated installation in their data center or as a multi-tenant instance in one of CA’s partners installations also hosted there. CA clearly wants to limit the service to their target enterprise market.  They will control this by requiring a minimum 1 year contract (with financial incentives for signing for 2 or even 3 years), a minimum of 50 service desk analysts (you pay per analyst per month) and, most importantly, you cannot just sign up for the service on the web, you have to be approved by CA first.

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Why Comcast-NBCU really IS about digital

Today is the big day: when Comcast announces it has taken a controlling share of NBCU in the latest mega media merger. And though the media have been covering it rapaciously for months now, the obligatory reaction stories are now being posted, analyzing something we should really know by now, namely:

 

This deal isn't about clamping down on runaway digital video content to save cable's collective hide.

 

If you're not careful, you may run into people who assert the contrary. Rafat Ali of paidcontent.org, whose opinion I generally value, earlier today titled his remarks "Comcast-NBC Deal Isn't About Digital." By which he means it's not about purely digital content (generation or delivery). While that's true, when he then goes on to say that Comcast's digital moves (thePlatform, Fancast) don't have "the potential to change the game for the cable giant," he is 100% wrong.

 

Because the future of cable is entirely dependent on digital. The future of all media of any sort is dependent on digital. Ergo so is the deal.

 

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Online Canadians Have Aggressively Embraced Social Technologies -- And So Have Canadian Marketers

I've spent the last year living and working in Vancouver, Canada -- speaking with many Canadian interactive marketers and agencies, and collecting survey data on Canadian consumers -- so I'm pleased to say that yesterday we released a new report, Canadian Social Technographics Revealed, and added our latest Canadian data to our free Social Technographics Profile Tool.

In researching this report, I learned that:

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MySpace Music UK: First Take

MySpace today launched its UK music offering, over a year after its US launch.  However tempting it is to position this as a Spotify challenger (and the BBC and many others do) it simply isn’t. It isn’t, both out of intent (more on that later) and also out of poor execution (more on that later too).

 

Music matters to MySpace more than ever before. Why?  Because it is has lost the race with Facebook for social networking supremacy, in fact Facebook is about to lap MySpace.  But MySpace remains undisputed leader as the global social music destination (a position consolidated by the recent acquisitions of iLike and imeem).  If you are a band, you’ll have an artist page because that’s where the online music audience coalesces for engaging with bands. Sure there are better, more innovative alternatives, but MySpace has the momentum and the scale.  And if you’re an artist looking to reach audiences that is exactly what you want.  Bebo and Facebook have both tried to challenge MySpace’s position here but have not had meaningful success (a recent report indicated that 77% of Facebook fan pages have less than 1,000 fans).

 

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What makes you happy? and other musings on branded content

[Posted by Mary Beth Kemp]

Mary Beth Kemp

On New Year’s Day, 2010, three young bloggers will begin touring the world, to try to figure out what makes people happy; and report it all through social media.  During the year, they’ll visit 206 countries and travel hundreds of thousands of miles… on behalf of Coca-Cola.  If you’re like me, you might wonder if they’ll get to keep the frequent flyer miles; or more seriously, how Coke became the arbiter of international happiness.   

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Finalizing market research budgets

What to do with Social Media and Market Research?

Social media is the interesting guest at the market research party that the hosts don't quite know what to do with. (My past blogs on this topic include: Social Media, Even Home Home on the Range, and Will Private Online Communities Transform Qualitative Research

Vast numbers of people are congregating online to discuss a vast variety of issues, ranging from their social lives to what is the best server to buy for their business. It is so vast, that it is troublesome getting a handle on it. Surely, any specific online community has lots of systematic biases, so it can't be treated as projectable to anything but that community, right? Of course, the same can be said of any qualitative research. Some of the approaches and techniques that are of interest to market researchers include:

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Forrester’s New Navigation Tool for Tech Marketers

We announced today that Forrester is acquiring a business some of you already know called Strategic Oxygen. From where I sit, this deal is a great fit for both organizations. For those of you who don't know the Strategic Oxygen offering, it's a data-driven tool that gives marketers rich, detailed insights to inform their marketing mix and spending decisions across markets and media.

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Forrester’s New Navigation Tool for Tech Marketers

Brad Holmes [Posted by Brad Holmes]

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Forrester’s New Navigation Tool for Tech Marketers

We announced today that Forrester is acquiring a business some of you already know called Strategic Oxygen. From where I sit, this deal is a great fit for both organizations. For those of you who don't know the Strategic Oxygen offering, it's a data-driven tool that gives marketers rich, detailed insights to inform their marketing mix and spending decisions across markets and media.

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