The Data Digest: Insight Into Digital Music Consumption (US and EU)


Reineke Reitsma

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Voice of the Customer - 16 recommendations


Reineke Reitsma

[Posted by Reineke Reitsma]

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My colleague Bruce Temkin recently published a report with insights from the 40 applications it received for Forrester's Voice Of The Customer award.

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The Data Digest: Consumers' Expectations Of Customer Service


Reineke Reitsma

[Posted by Reineke Reitsma]

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