Customer Experience Evangelism - A Success Story

Every week I talk to people who are working tirelessly behind the scenes to help their companies improve the customer experience. Some have the support of senior management, but some don't - they first have to persuade others that focusing on the customer experience will be good for business.

Read more

Designing in a high-resoultion world...help!

I’m Richard Gans, a Researcher on Forrester’s Customer Experience team.  Ron Rogowski and I just published some research about designing sites to work in a high-resolution world.  What did we find? The good old days of having simple choices for what size screen to optimize your site for are long over.  Now, the majority of screens have surpassed 1024x768 with no single standard resolution in sight.

 

Read more