[Posted by Brad Strothkamp] --- [Follow Me on Twitter]
 

On Wednesday, a few colleagues along with myself sat down for a briefing with ATG around their interactive help services (formally eStara). The primary purpose of the call was to review results from a recent survey ATG (see full survey) had conducted around interactive help. While much of the data I had seen before in previous surveys done by Forrester or other vendors, one piece stood out that I wanted to share.