Luxury Brands on Social - oil and water or vinaigrette

[Posted by Mary Beth Kemp]

Mary Beth Kemp

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Millennial Teens Are More Brand-Loyal Than You Think

Davidcard[Posted by David Card]

follow me at davidcard

I'm hosting a panel on Millennials and TV at the Future of Television Conference later this week. I'm sure we'll talk about social media. And you might be surprised to see that one segment of the Millennial generation - today's teens - are perhaps more brand-loyal than you think. They just like to try new things more than adults do, and they depend on friends' advice more.

From a Forrester report (behind the paywall) on teen coolhunting:

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Sometimes, you measure commitment by the hour

During a breakfast meeting this morning, someone asked a very sharp question: Are businesses really operating differently because of social media? I then jumped in the car, drove from San Francisco back to our Foster City office, and heard how Cisco has used social media to change product launches.

The obvious change, of course, is lowering the cost, if you're not renting out the Moscone Center for a big launch party. Slightly less obvious changes include the ability to reach more people in more countries. , the virtual launch also makes it possible to reach more people, in more countries, than Cisco could with traditional face-to-face events.

So far, we're just considering changes in capability. Doing product launches cheaper, faster, better is an important innovation, but it's not a sign that a company is operating or thinking in a significantly different way. You might buy a cheaper, better, and faster car, but you might not change your driving habits one bit, or take more care to follow the traffic laws.

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The CIO And Social Media: Social Evangelist?

Following on from my last post - "The CIO And Social Media: Social Police?" – you might have guessed I’m a big proponent of Social Computing to drive organizational transformation and increase profits.

The thing is, I wonder how many CIOs see themselves as social evangelists.  You’re a CIO...

  • Are you on Twitter?
  • Do you have a full profile on LinkedIn?
  • How about Facebook?
  • Do you understand how your marketing organization is leveraging social media?
  • Do you have a role as social advocate in the organization?
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The CIO and Social Media: Social Police? is the CIO's role in driving social media into organizations? Listening to many of our clients it seems that it is often that of "social police" - IT gets asked by legal to block any and all social media applications. While in some cases security concerns drive the decision, in others it's deemed a compliance issue.  There are also those who believe blocking social media improves productivity.
The trouble with this approach is that it assumes social media can and should be stopped with technology. The fact is many people are already using web-enabled social applications in the workplace on their own personal smartphones (

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Is "social product management" for real?

Here's an important rule of thumb, if you're a researcher such as myself: Don't name something unless it really exists. That sounds fairly obvious, but unfortunately, in the history of the technology industry, there's a sad history of failed neologisms. In some cases, these phrases exaggerated the importance or complexity of some relatively mundane aspect of the world. That's how the superheated usage of the term knowledge management turned into a four letter word. In other cases, people use neologisms designed to describe things that might (or might not) exist in the future as if they already existed now. I've heard some presentations about the Semantic Web that certainly fall into that category.

Therefore, when I use a phrase like social product management, believe me, I'm using it very carefully. Over the course of the last week, I've had occasion to use it on several occasions, most recently at last night's open house for PMs in the Forrester Foster City office. (Thanks to all who attended, by the way.)

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