Forge Your Lean Process Improvement Game Plan

This podcast covers how to deliver the impact and bang of process improvement without the traditional bloat usually associated with process improvement. Clay covers his framework for aligning an organization's BPM approach and strategic intent in order to improve business  processes and maximize profits.

http://a964.g.akamaitech.net/7/964/714/403ce13db7983f/www.forrester.com/imagesV2/uplmisc/Clay_Richardson__Forge_Your_Lean_Process_Improvement_Game_Plan.mp3

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Lean: The New Business Technology Imperative

This podcast covers how process professionals and IT leaders need to apply lean thinking to maximize value and minimize waste across the organization. This podcast features a combination of three components that have a tremendous amount of power, including: Lean as a concept, Lean software, and a trend in forward looking organizations where information technology is shifting its focus to Business Technology.

http://a964.g.akamaitech.net/7/964/714/4a643200aea14f/www.forrester.com/imagesV2/uplmisc/Connie_Moore__Lean-_The_New_Business_Technology_Imperative.mp3

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Instrumenting Your Enterprise For Maximum Predictive Power

In this podcast, Jim will discuss how best to leverage your company’s predictive investments. He’ll also lay out a high level framework to assess your predictive analytics maturity.

http://a964.g.akamaitech.net/7/964/714/6d0ce5e7ea5395/www.forrester.com/imagesV2/uplmisc/Kobielus_Predictive_Power_113009.mp3

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Reviewing MDM Market Maturity

In this podcast , Rob will take listeners through some of the results from our August 2009 Global Master Data Management/Data Quality Online Survey.

http://a964.g.akamaitech.net/7/964/714/fb7d38571bebc4/www.forrester.com/imagesV2/uplmisc/Karel_Reviewing_MDM_Maturity_113009.mp3

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Service Oriented Analytics - Tapping Into The Predictive Smarts Of Your Entire Organization

In this podcast, Jim will define SOA, talk about best practices around its implementation, and discuss how BPA pros can achieve a greater SOA focus.

http://a964.g.akamaitech.net/7/964/714/4ecee5849cfb5b/www.forrester.com/imagesV2/uplmisc/James_Kobielus_SOA.mp3

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Social Media Transforms Customer Service

In this podcast, Natalie reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Natalie_Petouhoff_Social_Media_Transforms_Customer_Service_113009.mp3

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The Top 19 Customer Management Technologies To Watch

In this podcast, Bill describes what technologies comprise the customer management applications ecosystem, and which ones offer the most value based on Forrester's combined knowledge.

http://a964.g.akamaitech.net/7/964/714/05946339a34115/www.forrester.com/imagesV2/uplmisc/Bill_Band_11_12_09.mp3

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The Top 19 Customer Management Technologies To Watch

In this podcast, Bill describes what technologies comprise the customer management applications ecosystem, and which ones offer the most value based on Forrester’s most recent research.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/bill%20band%20podcast%2011-12-09%20mixed.mp3

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