Experience The Data At Forrester's Consumer Forum 2009

Forrester’s Consumer Forum is just around the corner, in Chicago on October 27th and 28th. In addition to our great line up of speakers from Best Buy, Pizza Hut, Hearst and E*TRADE among others, we will also highlight Forrester’s extensive
data capabilities
. Forrester analysts will share the results from our global
benchmark survey data, as well as our forecast data, to help you examine
technology-driven trends in consumer behavior.

Join us in the International Ballroom at The Fairmont Chicago.if you are planning to attend.

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The Evolution of the MROC

Tamara Barber [Posted by Tamara Barber]

As a prelude to our Wave on full service MROC vendors, we recently released results  from a survey on market researchers’ use of communities. The findings highlight the fact that this is still a nascent methodology but one that researchers are no doubt interested in. Based on my view of the current vendor landscape, here is where my head’s at after mulling over the survey results:

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Calling All Online Retailers! We Want To Hear From You!

Patti Freeman Evans [Posted by Patti Freeman Evans]

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Channel 4's pioneering deal with YouTube shows it can still innovate

It’s sometimes difficult to recall, with recent press coverage focusing on boardroom strife and funding shortages, how pioneering the UK’s Channel 4 has been since launching in 1982. So today’s news that it is the first broadcaster globally to offer full-length TV programmes via YouTube is welcome confirmation that innovation remains part of its corporate DNA.

Under the terms of the three-year deal Channel 4 will make recent shows - and 3,000 hours of archive content – available free of charge  to UK consumers, and will share the ad revenues with YouTube. Though the details of the revenue split have yet to be revealed, it might be assumed that YouTube are more pragmatic now than they were even a year ago, when their hard-nosed dealmaking was rebuffed by other broadcasters.

By offering its content on YouTube as well as on its own website, Channel 4 has extended the notion of blended distribution. Indeed, the nature of the non-exclusive deal, combined with the fact that Channel 4 does no own the rights to its hit shows, means that in future UK internet users will be able to access the same legal long-form TV shows via a number of sites, including MSN, Blinkbox, and Arqiva’s SeeSaw, not to mention the two shadows looming over this space - Hulu (whose link-up with ITV has been widely rumoured) and Project Canvas, backed by BBC, ITV, BT and Lovefilm.

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The Data Digest: Shopping Cart Abandonment

Reineke Reitsma [Posted by Reineke Reitsma]

Many consumers put products in the shopping cart when researching and shopping online but never make the deal. Data from our North American Technographics online survey shows that shopping carts support consumers in their buying process, on the site and across sites.

Abandon-shopping-cart

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Adaptive Brand Marketing And Market Research

Reineke Reitsma [Posted by Reineke Reitsma]

I'd like to draw your attention to a recent post of my colleague Lisa Bradner at our Marketing Leadership Blog. Her new report, Adaptive Brand Marketing helps companies re-think their approach to brand management in a world where brand messages are no longer a one-way push, but in fact are shaped by consumers as they interact with and react to brands. Advertising Age has a lengthy write-up that focuses on one element of the report: what Adaptive Brand Marketing means for the future of the brand manager.

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When do you opt for your cell phone rather than your computer?

My answer to this question was, "never" until a couple of years ago. Sure, I was more likely to make a phone call on my cell phone than on my computer, but that is to be expected - it has traditionally been designed to be a voice communication device.

Opting for my cell phone rather than my laptop first started for me a couple of years ago. I began using SMS as a substitute for email. Then I started using email on my Blackberry because it would boot faster than my computer. Next came Google SMS - for me it was soooo much faster to get a phone number for a business through Google's SMS service than to call (ok, which costs money) or look online. Then, I got an iPhone and started downloading all kinds of applications. Some I barely use, but .... there are quite a few that I use rather than comparable experiences on the PC. These include Facebook (I'm more likely to be doing something interesting when I'm out and about), Scrabble (tallies the score for you), and maps (stopped printing all those maps out) among others.

For all of these services whereby I opt for my phone rather than my PC, I do so because the experience on the cell phone is more convenient. That means the benefits outweigh the inhibitors to use. When it comes to mobile services, there is convenience when there is value to the immediacy of the information or service, tasks are simple to execute and there is context - like my location.

We lay out this framework in our newly released report, "The Convenience Quotient of Mobile Services: A Facebook Case Study."

Working with IT Need Not Be a Drudge

[Posted by Neil Strother]

Chances are you work with IT people on a fairly regular basis. And sometimes you face challenges. You might struggle to be on the same page, or have to work around conflicting team priorities. If this happens to you, then our latest report can help. It's now up on our site, and is available in full to clients: "How To Work With IT To Get (Most) Of What You Want."

We found from our survey of interactive marketing professionals that half work with IT on a regular basis, and that they expect this level of collaboration to increase. Marketers who work successfully with IT make sure they have aligned goals, and they carefully document the project scope to avoid the urge to do too much. Those are just the starting points.

What's your situation when it comes to working with IT? How do you make the process works so you reach your goals? Post a comment blow.

Intelligent Dialogues: Stan Rapp

Dave Frankland [Posted by Dave Frankland]

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What Does Windows 7 Have to Do with Showtune Parodies?

Davidcard[Posted by David Card]

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As usual, Microsoft gets no love from the commentariat. It's sponsoring a branded content variety show on Fox created by Seth “Family Guy” MacFarlane that will feature Windows 7 integrated into the programming. What does Windows 7 have to do with bawdy animated show tune parodies? I guess we'll see. Pundits are arming for bear.

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