Since the acquisition of PeopleSoft by Oracle in 2004, the PeopleSoft CRM solution seemed to go underground. Relatively little has been heard about the product since that time. However, Oracle has been continuing to invest. PeopleSoft CRM 9.0, a major step forward, was released in August 2006, and the company will soon announce PeopleSoft CRM 9.1.
My take on Oracle's PeopleSoft CRM in the past has been that the product line has a significant base of loyal customers who value the usability and benefits of integration to PeopleSoft's HR and ERP suites. It offered a broad range of functionality across all the major components of CRM, with particular strengths in sales, customer service, and analytics. It had less robust, but sound, capability for marketing, field service, eCommerce, and customer data management.
Although, the solution does not offer a SaaS deployment option, it provided unique support for specific industries such as the public sector, particularly education. It also provided strong support for the financial services, utilities and telecommunications sectors. All-in-all, PeopleSoft CRM was well-suited for existing PeopleSoft customers who need a broad-based CRM platform to build on.
Architecture teams often spend a significant amount of their time working with or consulting for IT project teams. This is a recognized best practice for ensuring that project teams execute in line with the architecture and for demonstrating that the architecture team provides tangible value, but it is also a double-edged sword. The downside is when IT management perceives that the EA team's primary value is in tactical problem solving.
This morning, the US Department of Commerce’s Bureau of Economic Analysis released preliminary data on the US Gross Domestic Product in Q 3 2009, which included data on business investment in computer equipment, software, and other IT equipment (principally communications equipment).The headline news is the 3.5% increase in real GDP in the US from Q2 2009 to Q3 2009 (at a seasonally adjusted annual rate).That is the first positive growth in US real GDP since Q2 2008, and the strongest since 2007.Some special factors, such as the cash-for-clunkers program in autos and the tax incentives for first time home buyers, contributed to this strong growth, so growth in coming quarters will be closer to 2% since these incentives have expired or are likely to do so.Still, the economic data does suggest that the recession is over.
Many will be surprised by the enhancements that B2B Service Providers (the ones we used to call Van’s) have added to their service portfolios.Five years ago, a lot of folks thought that the days of the providers of EDI document exchange services were numbered and that they would fade away into the sunset.But guess what – it didn’t happen.
As GRC practices continue to gain traction, I’ve had a lot of great conversations lately with clients about the importance of peer interaction for professionals in governance, risk, and compliance roles. With his finger apparently on the pulse of all major technology trends, Forrester’s Josh Bernoff must see this as well. This week he announced the winners of the 2009 Forrester Groundswell Awards, with two top GRC vendors among the winners. (For those of you not familiar with Josh Bernoff or Groundswell, check out the book info here.)
Way back in 2001 we said that "Location Based Services" is something of a misnomer. Why? Because while there are powerful applications that are uniquely enabled by the availability of automatic, high-precision location information, their number is small. In contrast, there are orders of magnitude more applications whose value increases meaningfully when automatic location information is available — "Location Enhanced Services" is a more accurate term.
When I stopped into an Apple Store in Palo Alto last summer, it was swarming with cute kids in hot pink tee shirts, logoed with the name of a local day camp. Okay, I figured what the heck, 8-year olds learning how Apple's stuff and software works is a cool way to kill a couple of hours.
Then I learned that my eight-year old daughter (self portrait below) was "super excited" to be going on a class field trip to the Apple Store in the local mall. The class of third graders would take the local bus to one side of town and pick up another local bus to the mall (itself an adventure in our car-centric town).
The goal was to learn iMovie, which the kids have access to at school, and to make a movie. Actually, it's a pretty good idea to outsource movie production class to someone else, especially someone passionate about making movies. Regardless of where they are. Smart guy, Mr. C. (her teacher).
But now I'm starting to think that this is a master plan coming from Cupertino, indoctrination through the school system. And it's something that HP and Dell and Microsoft can't replicate right now (though Best Buy could). So I asked my daughter to do some investigative reporting and ask how many school field trips the Apple Store has every month.
Yesterday morning, I came down at 6:30 as usual to let the dog out and empty the dishwasher. Unusually, the kitchen wasn't dark. My eight-year old was already up and ready to rock. "I couldn't go back to sleep, Dad. I was too excited," she bubbled. Ah, the Apple Store awaits.
OK, so I used a tongue-in-cheek title to attract your attention, forgive me. A recent blog about the Boomer retirement phenomenon provoked some comments by a colleague with strong opinions about COBOL's useful life. I felt that his comments raised a topic that is substantial enough to warrant its own place in the blogosphere. The comments read, in part:
" I am a boomer myself ... But as a software architect who has to look ahead and figure out what customers and users want I can't wait for the 3270 green screen boomer generation to retire. It will allow for the acceptance of a new application paradigm. Those stepping up to the plate will not hesite to dump the COBOL garbage and use modern tools to create modern mobile apps that will finally end the drama of IT as today's business disabler. ..."
Questions From The Next-Gen EA Teleconference On October 23, 2009
Jeff Scott and I presented a teleconference entitled “Next-Generation Enterprise Architecture” last week. It was a lively session with a lot of material on our side and a lot of questions from attendees. We focused on the questions over the phone in the live session and decided it was best to handle the written questions that came in via the Webex chat in a blog post.