It’s The Database, Stupid

Bill Nagel

Yesterday’s announcement that the Clear service could soon be baaaaack, along with a spate of recent client questions on electronic credentials and biometrics, have triggered this post.

My colleague Andrew Jaquith’s analysis of the myriad problems with the way that Verified Identity Pass and the TSA handled the Clear shutdown in June (including the potential for customers’ PII to be sold off) was spot on.

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Don’t worry — I backed up my phone to the cloud!

Rob Whiteley I just nuked my phone.

Ok, so maybe I didn’t nuke it, but I wiped it clean. It’s all part of an experiment. I’m one of a lucky few (20 to be precise) that are piloting iPhones here at Forrester. So far, it’s been great, although there are the usual bumps and stumbles you might imagine with any new technology. For example, has anyone else out there come across the mysterious disappearing calendar item? Every once in a while I come across something that’s on my desktop Outlook client, but not on my iPhone. I’ve done some pretty exhaustive scenario testing and I think I’ve isolated what triggers it, but of course there’s no discussion of it anywhere in the Googlesphere. Very strange, but I digress. As much as I’d like to talk about my iPhone experience, I’m actually more interested in any consumer mobile device in the enterprise.

(Psst. Apple, if you’re listening I can be contacted on this blog, on Twitter, or via email. I may not be one of our device analysts, but my analyst credentials would be revoked if I didn’t at least have an opinion.)

Ok, so why am I interested in mobile devices? Because in the last few weeks we’ve been swamped with clients’ requests to help craft their security policy for this technology populistphenomenon. Not only has iPhone proven to have enterprise staying power, but the promise of Palm Pre and Windows Mobile 6.5 has many an executive dreaming of replacing their old scroll-wheel driven BlackBerry with a slick touch interface.

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