Remember that great song... "Can't get no... Satisfaction..." Some how I think that is the national anthem of most customers. Why is it so freaking hard to get satisfaction?
I found out it's not really that hard if you have getsatisfaction.com In an interview with the company's CEO, Wendy Lea and her team, I learned a lot about how they are helping companies hear and respond to the voice of the customer...
GetSatisfaction is the brainchild of Thor Muller, Amy Muller and Lane Becker. They wanted to make a difference. They wanted to use software to enable a better world. There in the heart of South Park - they came up with a way to do that.
Jim addresses three key questions in this podcast: Question 1: What exactly is in-database analytics and why should business process professionals care? Question 2: Is in-database analytics a new approach, or is it an evolution of existing practices? Question 3: What are the main business drivers for in-database analytics? Question 4: How are data warehousing and data mining vendors supporting in-database analytics?
Strategic partnerships are a dime a dozen in the data management industry. Vendors announce partnership deals so often that it’s a challenge to distinguish the mundane from the noteworthy. Case in point: Earlier this week, HP and Informatica entered into a partnership that is not entirely new—after all, their relationship long predates this announcement—but could be the start of a relationship of considerable strategic importance to both partners.
What the two vendors announced was a multipronged joint approach to the data integration (DI) and data warehousing (DW) markets. First, they announced that HP “will sell and deliver a set of data integration solutions with embedded Informatica technology,” including the latter’s flagship data integration, data quality (DQ), and identity resolution software solutions. Also, the partners plan to develop solutions that combine Informatica’s software with HP Neoview, a high-end, massively parallel data warehousing (DW) appliance. Furthermore, HP and Informatica will develop horizontal and vertical solution accelerators through industry-specific data models drawn from their respective consulting ecosystems, with principal reliance on HP’s BI consulting organization, the foundation of which came from HP’s 2006 acquisition of Knightsbridge Consulting.