Can You Get a Little Satisfaction? You Don't Have to Be Mick Jagger -- Yola.com Did! Case Study #4 Customer Service Social Me

Natalie L. Petouhoff, Ph.D. By Dr. Natalie Petouhoff

Remember that great song... "Can't get no... Satisfaction..." Some how I think that is the national anthem of most customers. Why is it so freaking hard to get satisfaction?


I found out it's not really that hard if you have getsatisfaction.com In an interview with the company's CEO, Wendy Lea and her team, I learned a lot about how they are helping companies hear and respond to the voice of the customer...


GetSatisfaction is the brainchild of Thor Muller, Amy Muller and Lane Becker. They wanted to make a difference. They wanted to use software to enable a better world. There in the heart of South Park - they came up with a way to do that.

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What the Current State of the Economy Means for HR

Leading Vendors Ramp Up Performance Analytic Apps

Podcast: In-Database Analytics: Heart of the Predictive Enterprise

Our latest featured podcast is James Kobielus' "In-Database Analytics: Heart of the Predictive Enterprise".


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Microsoft Boosts Industry Functionality In Dynamics AX ERP

In-Database Analytics: Heart of the Predictive Enterprise

Jim addresses three key questions in this podcast: Question 1: What exactly is in-database analytics and why should business process professionals care? Question 2: Is in-database analytics a new approach, or is it an evolution of existing practices? Question 3: What are the main business drivers for in-database analytics? Question 4: How are data warehousing and data mining vendors supporting in-database analytics?

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Podcast: Developing Process Skills For Your Business Analysts

Our latest featured podcast is Connie Moore's "Developing Process Skills For Your Business Analysts".



In this podcast, BP&A Research Director Connie Moore discusses best practices for developing process skills in Business Analysts.





We look forward to your questions and comments.



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Podcast: Metadata Management: Getting Your Business Partners To Listen

Our latest featured podcast is Rob Karel's "Metadata Management: Getting Your Business Partners To Listen".



In this podcast, BP&A Principal Analyst Rob Karel addresses best practices for driving the adoption of metadata management technologies.





We look forward to your questions and comments.



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Subscribe to Business Process & Applications podcasts through iTunes.

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Podcast: Is BAM Relevant In The Age Of Lean Processes?

Our latest featured podcast is Jim Kobielus' "Is BAM Relevant In The Age Of Lean Processes?".

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HP and Informatica’s Expanded Relationship: Portent of Bigger Deals to Come?

By Rob Karel and James Kobielus

Strategic partnerships are a dime a dozen in the data management industry. Vendors announce partnership deals so often that it’s a challenge to distinguish the mundane from the noteworthy. Case in point: Earlier this week, HP and Informatica entered into a partnership that is not entirely new—after all, their relationship long predates this announcement—but could be the start of  a relationship of considerable strategic importance to both partners.

What the two vendors announced was a multipronged joint approach to the data integration (DI) and data warehousing (DW) markets. First, they announced that HP “will sell and deliver a set of data integration solutions with embedded Informatica technology,” including the latter’s flagship data integration, data quality (DQ), and identity resolution software solutions. Also, the partners plan to develop solutions that combine Informatica’s software with HP Neoview, a high-end, massively parallel data warehousing (DW) appliance. Furthermore, HP and Informatica will develop horizontal and vertical solution accelerators through industry-specific data models drawn from their respective consulting ecosystems, with principal reliance on HP’s BI consulting organization, the foundation of which came from HP’s 2006 acquisition of Knightsbridge Consulting.

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