Will Private Online Communities Transform Qualitative Research?

My question to my readers is this: are MROCs the next big thing in market research, and will they eventually take measurable share form traditional qualitative research?

It is an old story.

A new mode of research comes along, and the existing research world gives it a giant raspberry.

It happened when phone pushed out face-to-face interviews for quant in the US in the 70's (What about selection bias! It can't possibly be as projectable!). It happened in the late 90's and early 2000's with online panels (What about selection bias?! What about professional survey takers?! What about response bias and poorly constructed panels?!).

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Music Release Windows: The Product Innovation That The Music Business Can’t Do Without

Forrester has just published a report which lays out a radical vision of the future of music products.  In the report we suggest that a comprehensive programme a product innovation is necessary to save the music industry from the current Media Meltdown it finds itself in.  The CD is dying, the 99 cent download model clearly isn’t enough (nor is live), and ad supported and subsidized models all have much distance to go. 


The immense challenge is to persuade consumers that music is worth paying for again.  The scarcity that music value was built upon was disappeared with the rise of Napster.  Content scarcity can never be truly regained so value must be reestablished with the scarcity of convenient, compelling services operating within three broad music release windows.  These release windows will stagger content releases, with premium services getting releases first and ad supported services last (see chart below). 




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B2B Marketing Leaders: It's Time to Prepare for 2010

Laura Ramos [Posted by Laura Ramos]

A worldwide recession and social media have swept up B2B marketers in a perfect storm, tossed between tighter budgets and the demand to do more online without guideposts or established benefits. Opportunities and challenges abound for marketers targeting other businesses through a direct sales force or channel partners. Before 2010 planning -- and the push to pump up the pipeline to make year-end revenue goals -- hit full stride, now is an excellent time to step outside your daily routine, tune up B2B marketing strategy, and learn new best practices.

Sound intriguing? If so, have I got a deal for you!  (Oh, c'mon, you suspected a pitch was coming, now didn't you?)

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Infographic: US Immigration Explorer

The New York Times has a great tool on their Website that gives insight into US immigration patterns:


It's interactive, you can select country/region of origin, and you can look at actual size of the population as well as percentage. Anybody interested in researching and targeting ethnic audiences should check this out! Compliments to Matthew Bloch and Robert Gebeloff of the NYT for putting this together.



The Data Digest - How US Youth Use Their Cells

Reineke Reitsma [Posted by Reineke Reitsma]

We’ll kick of The Data Digest with a graphic on what US 12 to 17 year olds regularly use their cells for, next to making calls obviously. SMS and MMS are the most popular activities, while only a quarter of them use their phone for IM or email. For youngsters, the phone serves as a substitute for a digital camera – about 2 in 3 phone owners takes pictures with their phone at least once a month while less than half (46%) of US youth regularly use a digital camera.



Introducing 'The Data Digest'

Reineke Reitsma [Posted by Reineke Reitsma]

This blog is now up and running for about a month, and I want to thank everyone for visiting us, sharing your feedback with us, and keeping us on our toes. From today onwards we’re introducing a new recurring element to the site: The Data Digest. Every Friday we’ll publish a graphic ranking consumers' attitudes or behaviors on a specific topic.

In the next weeks we’ll cover topics like Social Network sites used, financial products owned, PC activities, online activities, health issues reported, mobile features interested in, etc, etc. The data could be from any of the regions we cover with Technographics but with an emphasis on the US and Europe.

Please reach out with any suggestions on possible topics.


New Benchmark Data is Here!

Forrester has just released the findings from our 2009 Benchmark Survey. If you didn't know, the survey is the second largest in the country - after the US Census. This data is what we use for many of our most popular and important consumer research. For example, it is the foundation for our new social technographics ladder which you can see here.

So, across the survey, what did we find? Consumers of all ages and family situations continue to incorporate technology more deeply into their daily lives.  Today, technologies like PCs and mobile phones, which were once reserved for the most well-heeled tech freaks, are in three-quarters of US households. Forty-three percent of households now have a high-definition television, and nearly one in four have a DVR. And consumers is every stage of life continue to move an increasing amount of their time and attention away from offline channels. Our analysis of four different life stage groups shows that:

itemYoung singles and couples are the most connected.

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New Forrester Report: The eReader Price Squeeze

A new Forrester report on the eReader market just went live (clients can access the full version here).

In brief: We surveyed 4,706 US consumers in an online survey to find out what value they place on eReader devices. We used a Van Westendorp Price Sensitivity Meter methodology to ask consumers four open-ended questions:

  • At what price would you consider an electronic book device/eBook reader a bargain?
  • At what price would you consider an electronic book device/eBook reader expensive but still purchase it?
  • What price would be so inexpensive that you would question the quality of an electronic book device/eBook reader?
  • What price would be so expensive that you would not consider buying an electronic book device/eBook reader?

We plot all the data and to find the optimal price range for different segments of consumers--what price you'd have to charge for the device to get the maximum number of consumers buying an eReader.

What we found was that the price points for how most consumers value eReaders is shockingly low--for most segments, between $50 and $99. (Currently, eReaders in the US are priced between $199 for the Sony Pocket Reader and $489 for the Kindle DX.)

Here you can see the breakdown for how different segments of consumers answered the question, "At what price would you consider an electronic book device/eBook reader expensive but still purchase it?":

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For the U.S, Digital Is Now Mainstream

David Cooperstein [Posted by David Cooperstein]

Follow me @minicooper

iPhones, DVRs, and navigation guides are thought of as devices for the early adopter. Or at least they used to be. Forrester released the results of its latest annual Consumer Benchmark Data Overview Report, which concludes that the use of digital devices has become a mainstream part of every day life. This finding, which is critical to how companies plan their product and marketing plans for the coming year, holds significant power in terms of where marketers spend their money during the rest of 2009 and into 2010.

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