Which business problems will Google Wave address?
A few weeks ago, I watched the Google Wave launch video with a mix of interest and nervousness. A big part of my reaction was shaped (warped?) by my experience doing product management and product marketing for collaboration and content management products. While I didn't launch myself at the screen yelling "Noooooooo!" (in slow motion), I did worry that Google might walk straight into an all-too-familiar minefield of competing solution areas.
Collaboration and content management pose a classic problem in requirements and design: Which solution do you want to target? If you build a product without prioritizing among all the different business problems that it might address, you'll build a very "horizontal" product that satisfies no one. Or, worse, it makes perfect sense to you, but everyone else struggles to see how it will best work for them.
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