So you want to start a revolution

Today's shopping experience at my local Safeway inspired--nay, compelled--me to write a post over at The Heretech about revolutionary changes in the use of CRM. If there is a CRM revolution that's going to happen, or already is happening, how far is it likely to go?

The short version of the post: Don't look to Maximilian Robespierre for answers. (And not just because he's dead.)