According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months. Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications. Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service.
Look For the Solution That Best Fits Your Business
I care deeply about the environment, certainly more than I care personally about money, so it pains me to say that in most cases, making storage decisions based on power expenditure alone is not rational behavior. The world is driven by economics, and the stark reality is that the cost of power is only a drop in the bucket compared to the amount organizations spend on acquiring and managing their enterprise storage systems. Maybe someday a consumption tax or cap and trade system will tip the balance towards more responsible consumption of non-renewable resources, but in the meantime, the pricing of power (especially in the US) doesn’t give much economic incentive for good behavior. In fact, according to a report Forrester published recently, the amount of money typically spent on electricity to power and cool a TB of storage is only about 1% of the cost of buying that TB of storage (or about 4% of the annualized cost of buying that storage given that you only have to buy the TB once every 3-5 years but you power it every year).
About six months ago in this blog I accused IBM of “cloud-washing” its solutions and services when it launched its Project Blue Cloud marketing campaign. Its aim with this effort was to lure customer conversations about cloud computing in its direction so it could learn what enterprises wanted from this new technology. IBM has had some legitimate cloud deployments and proofs of concept since then, but just this week announced the first product fruits of that labor.