Bullet-proof BI Business Cases Are Now More Crucial Than Ever

Boris has a few key recommendations for listeners building BI business cases: 

- Start with the simplest business cases
- Build to more complex projects based on end-to-end BI components
- Move to build a BI business case with top line benefits


Untamed Business Processes

In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.



Improving Customer Service In Tough Economic Times

Chip explains why customer service is an important facet of business to improve during the economic downturn, and details specific ways that companies can improve their customer service without breaking the bank to do so.