Optimizing The Branch Part 3: Three Models For Consolidation

I've put together another video blog this time getting into the detail on the various models I see for branch office server and infrastructure consolidation, based on the findings of my recent TechRadar


Forrester IT Operations Blog Branch Office Consolidation


Read more

What Do Green IT, The Economic Crisis, And Best Selling Author, Thomas Friedman, All Have In Common? Poor Accounting.

Dougwashburn Consider the following questions posed by Thomas Friedman, New York Times columnist and author of The World Is Flat: A Brief History of the Twenty-First Century, and more recently, Hot, Flat And Crowded: Why We Need a Green Revolution - And How it Can Renew America:

“Was it an accident that Citibank, Iceland’s banks, and the ice banks of Antarctica all melted at the same time?”

“Was it an accident that Bear Sterns and the polar bears both faced extinction at the same time?”

In Friedman’s eyes, no, the recent economic and environmental woes are not accidental or coincidental. He explains that what the “great recession represents, if that what we can call this economic moment, is that both the market and Mother Nature hit wall at same time.” How? Because, according to Friedman, we’ve been using the same accounting system in both worlds that has massively under-priced risk, privatized gains, and socialized losses:

  • In the financial world, credit default swaps were sold without having adequate collateral behind them, gains were privatized to the financial institutions that sold them, and losses were socialized onto tax payers when the credits actually defaulted.
Read more

Categories:

European Outlook for 2009 - Ethernet Services & Unified Communications

Phil Sayer I recently published two documents on the outlook for Ethernet services and unified communications in Europe for 2009. I wanted to take this opportunity to call out several important takeaways from these documents:

 

 

The adoption of carrier Ethernet services in Europe will accelerate rapidly in 2009, driven by the low cost per bit, simplicity, and flexibility of these services. Service provider MPLS traffic and revenues will also grow in 2009, but will be outpaced by Ethernet traffic and revenue growth. Most providers' infrastructure will continue to offer legacy Ethernet services delivered over SDH/SONET networks while demand persists, but these legacy services will eventually be entirely replaced by VPLS-based services.

 

What does this mean for I&O professionals? Our clients tell us that they are moving to VPLS-based E-LAN services because any-to-any Ethernet networks are easy to configure and manage and the costs are lower than equivalent MPLS VPNs. They also don’t need any additional expertise in the complexities of IP routing like autonomous systems, border gateway protocols, and open shortest path first. All they need is Ethernet expertise -- which they need anyway in order to LAN. VPLS technology also enables users to deploy hub-and-spoke networks today and then to migrate them to any-to-any topologies when it suits them. You should look at service providers that:

  • Can meet your plans to use VPLS-based services.

Read more

Planning to Upgrade Your IVR? Consider the Choices Between Premise Based and Network Based Solutions.

Elizabeth-Herrell According to the recent Forrester Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009, 32% of the 279 network and telecommunications managers surveyed indicated they planned to upgrade their IVR in the next 12 months. Before a decision is made, companies need to consider their options for upgrading their IVR and compare the differences between premise based and network based voice portals. Voice portals are standard based platforms that support multiple speech or touch tone applications. Forrester’s survey indicates 22% of companies plan to add speech applications this year to improve automation of customer transactions and provide better customer service.

Look For the Solution That Best Fits Your Business

Read more

Categories:

Your Thoughts: How Mature Are Cloud Computing Services?

James Staten

Enterprise IT infrastructure & operations professionals have many cloud computing technologies to choose from today, and new solutions seem to appear all the time. What are all these technologies? How do you categorize them? Which are mature and which need a lot of work?

Forrester is kicking off a TechRadar on the topic and wants your input. A Forrester TechRadar attempts to provide clarity about the types of technologies in a given category and plot their maturity today and the pace at which it is improving, as well as the level of business value this type of technology will bring to enterprise IT.

Read more

Categories:

Green Storage Has Limited ROI, But Supports Overall Efficiency

AndrewreichmanI care deeply about the environment, certainly more than I care personally about money, so it pains me to say that in most cases, making storage decisions based on power expenditure alone is not rational behavior. The world is driven by economics, and the stark reality is that the cost of power is only a drop in the bucket compared to the amount organizations spend on acquiring and managing their enterprise storage systems. Maybe someday a consumption tax or cap and trade system will tip the balance towards more responsible consumption of non-renewable resources, but in the meantime, the pricing of power (especially in the US) doesn’t give much economic incentive for good behavior. In fact, according to a report Forrester published recently, the amount of money typically spent on electricity to power and cool a TB of storage is only about 1% of the cost of buying that TB of storage (or about 4% of the annualized cost of buying that storage given that you only have to buy the TB once every 3-5 years but you power it every year).

Read more

IBM's CloudBurst Is A Credible Step Forward

James Staten

About six months ago in this blog I accused IBM of “cloud-washing” its solutions and services when it launched its Project Blue Cloud marketing campaign. Its aim with this effort was to lure customer conversations about cloud computing in its direction so it could learn what enterprises wanted from this new technology. IBM has had some legitimate cloud deployments and proofs of concept since then, but just this week announced the first product fruits of that labor.

Read more

Categories: