The first report tackles the issues of cost. It turns out that most companies have no idea what their fully loaded email costs are (and most low-ball the estimates). But once you add in staffing costs; server and desktop software licenses; upgrades and support fees; archiving and filtering costs; mobile support; hardware, storage, and power costs; and financing costs, email's a big ticket item, as much as $36 per user per month for a 15,000 person company offering BlackBerry support.
Some findings from this cost analysis:
A mobile-less information worker can cost $25 per user per month or a whopping $300 per user per year. In a 10,000-person company doing message archiving, that's an annual budget line item of $3 million.
When you compare the fully loaded costs of on-premise email to the cloud-based alternatives, the cloud service wins for many worker segments in companies (or divisions) of 15,000 users or less.
Here’s another follow-up post to our recent jam session on using a down economy as an enabler for sustained improvements in IT.
One of our calls took on the topic of protecting and promoting innovation -- a big, squishy topic to which a blog post alone can’t do justice. So let me touch on the highlights.
77% percent of our jam session attendees are actively cutting capital spending or planning to do so in the very near future. Not surprising. And 50% said that of the remaining budgets a smaller ratio will be allocated to new, innovative investments. Also not surprising.
Within our clients we see plenty of knee jerk cuts of anything with a “new” or “long-term” label attached. I say “knee jerk” because quick use of the scalpel is a just another of those involuntary responses that we’ve grown accustomed to in IT. But this isn’t necessarily a bad thing; in some cases, that long-term wish list is exactly what should be cut.