George Bernard Shaw on the dangers of self-centric design

Do not do unto others as you would that they should do unto you. Their tastes may not be the same.
  - George Bernard Shaw

Who knew that GBS had Customer Experience insights...

The Mouse That Roared! (and still does, 40 years later)

The Guardian reports that the computer mouse is celebrating its 40th birthday.


(Photo reproduced from The Guardian)

Forty years later, we're using the same basic idea to manipulate things on our screens.

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This is

A Test

Hotels with "character"

I got home last night from a trip to Amsterdam, Brussels and Seoul... It was an enjoyable trip, but It feels great to be back!

During this trip, one of the challenges that I faced was the fact that I had to a couple of late night Webex / Teleconferences with customers in Asia. I imagined that it wouldn't be too difficult to just wake up in the wee hours, get on the phone, deliver the presentation and go back to sleep.

I hadn't banked on the "characterful" European hotel rooms that I'd be staying in ...

(1) Amsterdam - The Gresham Memphis Hotel

A very "old fashioned" room, with a phone by the bed and wired internet at the desk. But no phone on the desk...

I spent an interesting evening trying to drag the phone from the bed to the desk (even the 5m cable that I tried wasn't long enough), and then trying to extend the LAN cable to the bed (couldn't plug my LAN cable in because the socket was buried under the carpet).

Long story short - I ended up dragging cables from two corners of the room and working in the middle.

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Why does every second newspaper article on Japan have to be a "Wierd and wacky Japan" story

I'm in Europe on business this week ... and saw this headline in the Guardian

Japan Blood Craze

Idea that blood type defines personality sweeps the country


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Japan loses interest in Social Networking?

Jeff Lippold at Diamond Agency has written a post to examine some new data from Synovate that suggests that Japan may be losing interest in Social Networking.

I need to read the Synovate report for myself, and I will look at the next results from Forrester's surveys of Japanese consumers to see if I see the same thing... Can't do that right now, I'm afraid.

I think Jeff is spot on with his view that Japanese Social Computing is often Web1.0 at heart. In particular, I agree with his observation that anonymity and lack of segmentation (trying to cater for the "general population") hold back the possibilities for Social Computing.

Could Japan's fickle consumers decide that SNS was just another fad and "move on"?

Somehow I cannot imagine it. (Move on to what? Long socks and tiramisu?). Is it possible to have a "camel" shaped adoption curve...?