Ch-Ch-Ch-Changes: Notes From IBM’s Global Services 2008 Annual Analyst Summit

I’ve recently returned from IBM Global Services Annual Analyst Event held May 1-2, 2008 in New York City. At this event, IBM leadership revealed an extensive study titled “The Enterprise of The Future”. IBM conducted detailed interviews with over 1,100 CEOs, general managers, and senior public sector and business leaders, across 40 countries and 32 industries. Their discussions revealed a clear correlation between organizations’ ability to execute within constant change and their financial performance. The study also identified five key elements in the corporate DNA of companies who successfully navigating the constant sea of business change:

Hungry for change. Firms not only survive it, but accept it as a constant, seek it out and thrive on it.

Innovative beyond customer imagination. Firms constantly delight their customers and constantly raise their own bar, and thus their customers (and thus outpace their competition).

Globally integrated*. Firms actively work their global network, establishing and leveraging global Centers of Excellence and applying their resources seamlessly across their value chain.

Disruptive by nature. Firms constantly reinvent themselves and position their business and process models to quickly shift (and anticipate) market demands.

Genuine, not just generous. Firms engage stakeholders—NGOs, customers, their own employees—to “do well by doing good”.

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Reaction To The SAP/RIM Announcement

Research In Motion (RIM) and SAP’s recent announcement of a strategic partnership means more choices for SAP CRM users and buyers. By offering a native Blackberry™ application for SAP CRM, sales users no longer have to rely on carrier networks and sub-optimal browser experiences to access critical CRM data. Previous handheld solutions for SAP CRM required users to access information via a browser. The experience was often kluge, and cumbersome. Separately, from an overall market perspective, browser based solutions are losing favor in the handheld CRM solution space. A supply-side shift is occurring in the market to offer mobile apps that natively reside on the app. This is primarily due to user demands for rich, higher performing apps that deliver sub-second results and don’t require users to perform the same activity multiple times; like sending the same http request by repeatedly clicking a “submit” or “save” button on a web page because the request times out, or the device’s wireless signal is interrupted.

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Taleo Acquires Vurv — The Land Grab Continues

Taleo announced a definitive agreement today to acquire Vurv for $128.8 million in cash and stock amidst record financial results. Over the next month Taleo is going to identify how to best integrate the new company and report back to the market, but some initial thoughts are:

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