So, I tried to switch service providers the other day. I really wanted to switch, but I couldn't figure out the math or get a deal that suited me.
I wanted to get a voice plan (ca. 900 minutes) and a data plan. I also wanted to be able to use at least two phones. (OK, yes, this story is about a GSM carrier.) Here are the problems I encountered:
1) The first thing I learned is that not all data plans (just data access) are equal. In my mind, a small screen phone with full browser vs. a medium-sized screen phone with limited browser (no email service) seemed comparable. Prices, however, were really different. Crazy.
2) They wanted me to pay them an activation fee for an account. I didn't want a subsidized phone. I was just a walk-in customer off the street who wanted a plan. They wanted me to pay them to become a customer. I asked them to waive the fee, but they wouldn't. I even waited around for a while (this works in the fruit markets in Morocco, and has been a successful tactic for me in the past at places such as Virgin Records, Best Buy, Good Guys, etc.) to see if they would change their minds. They didn't. I walked out. I have about five phones with service, and I'm not on contract (which I told them) so I had time.
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